Compliance Officer

Formed in 1997, the Travel Industry Council of Ontario (TICO) regulates Ontario’s travel agencies, booking websites and tour operators. TICO administers the Travel Industry Act, 2002 on behalf of the Ontario government.As a consumer protection organization, TICO facilitates a consumer complaints process and administers the Ontario Travel Industry Compensation Fund. By booking travel with a TICO registered company, consumers have access to added protection.COMPLIANCE OFFICER (Inspector)The Travel Industry Council of Ontario (TICO) is seeking a compliance and regulatory professional who thrives in a fast-paced, stakeholder-focused environment. This role offers meaningful, hands-on work that supports public trust and ensures travel businesses meet their regulatory obligations.About the RoleReporting to the Manager, Compliance, the Compliance Officer conducts financial reviews, onsite inspections, and compliance assessments to determine whether registrants are meeting their obligations under the Travel Industry Act, 2002 and Ontario Regulation 26/05. The role requires strong attention to detail, sound investigative skills, and the ability to communicate clearly with stakeholders.You will manage your own files, conduct risk assessments, prepare findings reports, and support escalated actions where required. In this role, your key responsibilities will include:Perform financial statement bench reviews to assess compliance with legislative and regulatory requirementsPlan and conduct onsite inspections and compliance reviews throughout OntarioExamine financial and operational documentation to identify non-compliance or contraventionsComplete comprehensive risk assessments, prepare Inspection Findings Reports, and communicate required corrective actions to registrants, responding to questions as needed.Identify files requiring escalation due to refusal or inability to comply and conduct inspections of former registrants to verify cessation of operationsRespond to inquiries and provide guidance on legislative requirements and acceptable practicesMaintain accurate and complete case documentation in TICO’s database and Document Management SystemAttend Licence Appeal Tribunal or Provincial Offences hearings to provide evidence, when requiredParticipate in special projects, internal initiatives, and cross-team collaborationSuccessful candidates will demonstrate the following qualifications:Experience conducting on-site inspections and/or audits involving financial or operational compliance; preference for experience with a regulatory body or in a government-regulated environmentKnowledge of financial accounting principles, internal controls, and operational complianceDegree or diploma in Accounting, Finance, Business Administration, Regulatory Compliance, or related field, or a minimum of 3–5 years’ relevant experience.Accreditation such as CPA, CIA, CFE, or equivalent is desirable.Strong organizational skills, attention to detail, and ability to manage multiple files simultaneouslyDemonstrated investigative skills, strong analytical judgement, and effective problem-solving abilitiesStrong customer service and interpersonal skills, with the ability to handle challenging stakeholder situations professionallyWillingness to travel for on-site inspections within OntarioKnowledge and experience in the travel industry is an assetHold a valid Class G driver’s license in good standingWorking EnvironmentThis is a full-time position in a hybrid work model. The successful candidate is expected to work onsite at TICO’s Mississauga office 1 day a week, with the remainder remote. Travel across Ontario is required for inspections.CompensationThe salary range for this position is $94,884 to $126,512, commensurate with experience and qualifications. Starting salary will be based on relevant skills, experience, and internal equity.HOW TO APPLYTo apply, please click the following link APPLY NOW.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.If you have questions, you can also contact Mirjana Nevajdic at 416-237-1500 ex. 236 or mirjana.nevajdic@hra.on.caAt TICO, we are an organization that embraces inclusion and fairness. We are committed to fostering a culture of inclusivity, equity, and accessibility for all. As a team, we celebrate diversity in all its forms, while encouraging individual growth and innovation, because we feel it makes for an inspiring workplace where people are empowered and engaged. #J-18808-Ljbffr