Senior FX Analyst

Join to apply for the Senior FX Analyst role at CIBC. We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. What You’ll Be Doing Global Money Operations (GMO) provides back office support for Payment Product Services, FX/MM settlement, and Investigation capabilities for corporate, government and institutional clients around the world. The Senior FX Analyst, Operations Management, GMO is accountable for validation, investigation, analysis and resolution of the more difficult or complex requests and inquiries from domestic and overseas clients. You'll act as the first point of contact for escalations from Business Partners and Clients, delivering a high standard of service while upholding compliance to internal controls and procedures. How You’ll Succeed Client Experience – Providing a high standard of service to all clients ensuring a positive experience, meeting all clients’ needs and expectations. Analytical Skill / Payment Processing – You will handle difficult or unusual problems or requests, analyzing the issue and deciding upon the most appropriate solution. You will also monitor workflow activities, including exceptional payments ensuring work is complete and accurate and service level agreements are met. Communication & Technical Skills – Strong communication skills, both verbal and written, to clearly articulate facts and recommendations when presenting instructions, ideas and solutions. You must also possess excellent Microsoft Office skills (Word, Excel, Outlook). Systems – Preferred knowledge of internal CIBC systems and applications specific to your unit (FX Matching systems, FXALL, Misys, GTSS WSS, IBTSS, IWS), payment formatting knowledge, CLS. Who You Are You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best. You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making. You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life. Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. What CIBC Offers Competitive compensation, a banking benefit, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. Subject to program terms and conditions. What You Need To Know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com. CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Expected End Date 2026-08-01 Job Location Toronto-595 Bay St., 7th Employment Type Regular Weekly Hours 37.5 Skills Analytical Thinking, Business Operations, Customer Service, Operations Management, Prioritization, Quality Assurance (QA), Technical Knowledge #J-18808-Ljbffr