Hub Care Coordinator Administrator- ARC PCN

Hub Care Coordinator Administrator- ARC PCN Salary:Starting salary range dependant on experience £24,500- £25,500 WTE Working hours:37.5 per week 33 days annual leave inclusive of bank holidays Employee Assistance Programme 24/7 Support Do you love working with the wider community? Passionate about the services and treatment customers/patients receive? Working in a customer/ patient facing role and looking to to take the next step in your career in developing your skills and experiences in working within GP Practices. An exciting opportunity has arisen for a care coordinator to join our growing and committed team at Beaconsfield in providing additional care and services across our PCN patient populations, including the provision of support and enhanced care to vulnerable patients and patients in residential and nursing home settings. Main duties of the job You will join a thriving multidisciplinary team, working alongside a wide range of PCN staff such as GPs, Care Coordinators, Social Prescribing Link Workers, Health and Wellbeing Coaches, and other primary care professionals to deliver high-quality, patient-centred care. Role Overview As a Care Coordinator, you will play a key role within the PCN multidisciplinary team (MDT), supporting patients to navigate health and care services and ensuring their needs are met in a coordinated and personalised way. You will work proactively with a defined caseload of patients, their carers, care homes and external agencies to ensure appropriate support is in place and responsive to changing needs. About us About Us: Please visit our website and find out more about our PCN, the staff that work for us and the services we provide to our local community - www.arcbuckspcn.org/about-us/ About FedBucks FedBucks is a not-for-profit GP federation of 47 GP practices covering a population of over 500,000 patients across Buckinghamshire. We began in 2016 and now employ around 300 members of staff at our head office site, and across our planned and unplanned care services. As a GP Federation and Social Enterprise, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes. Patients are at the heart of everything we do, and we pride ourselves in our purpose when enabling excellent patient care and supporting general practice. Job responsibilities Primary Duties and Areas of Responsibility Coordinate the booking of appointments across several different areas internally to ensure a good patient experience. This will include working with multiple members of the team and booking appointments for patients using population health intelligence. Serve as the contact point, advocate and informational resource for patients, care teams, family/caregivers and community resources, responding with empathy and respect and signposting where appropriate. Support patients to utilise decision aids in preparation for a shared decision‑making conversation. Acknowledge patients rights on confidential issues; maintain patient confidentiality at all times. Holistically bring together all of a person's identified care and support needs, and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person. Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care. Support people to understand their level of knowledge, skills and confidence (their Activation level) when engaging with their health and wellbeing, including through the use of the Patient Activation Measure. Assist with the identification of high risk patients and keep a register of the team's workload. Undertake visits or arrange appointments at their Practice for patients on the PCN's case load or otherwise as directed by the Duty Doctor following identification of urgent and non‑urgent clinical need to assess, diagnose, treat, prescribe and refer appropriately according to the patient's health needs and acting within the PCN's clinical skill set. Explore and assist people to access personal health budgets where appropriate. Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals. Refer through to the appropriate member of the team, and/or make referrals on behalf of the team. Liaise with members across all practices within the PCN, supporting good communication. Person Specification Qualifications Experience of coordinating patient care 1+ years of experience in primary care or community setting Qualification in Health and Social Care Level 2 Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr