Senior Operations Specialist

Join to apply for the Senior Operations Specialist role at First West Credit Union.First West Credit Union provided pay rangeThis range is provided by First West Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$64,400.00 per year – $82,500.00 per yearJob DescriptionWe are currently seeking a Senior Operations Specialist to join our team.The Senior Operations Specialist is responsible for ensuring all work is aligned with strategic priorities for all business lines; this includes the application and support of operational projects as well as supporting Agile squads when required. This position leads or acts as a key stakeholder for all Operational projects and demonstrates a strong track record of logical and critical thinking, with superior organizational skills and project management competencies.Here’s what would be included as a part of your typical day:Project Management: Leads or acts as a key stakeholder on project execution from design to development, harmonization and/or continuous improvements on branch operations policy and process initiatives that impact the member experience or branch performance. Participates in assigned corporate projects and provides subject matter expertise on matters related to Operations. Provides expertise and support to in development of a content management framework that supports FW’s strategic initiatives.Project Support: Leads and supports internal/Central 1 projects to address business needs and provide perspective; researches and collaborates with key stakeholders to implement front office facing projects. This includes elements such as a project plan, change checklist, as well as providing training, operational content, and communications to ensure effective execution of project deliverables.Operations: Acts as a subject matter expert for Operations items. Collaborates with the Operations, Risk, and Sales Effectiveness teams to ensure department policies, guidelines, processes, and procedures are developed, implemented, and audited in alignment with FW standards. Identifies areas of concern and recommends solutions to mitigate risk; works in conjunction with Risk Partners to address and remediate opportunities as identified.Risk Management: Responsible for the creation, investigation, and completion of decisions documents, decision records, business requirements, and project operational tasks. Ensures changes to operations policy, guideline, processes, and procedures are communicated to appropriate employees and key stakeholders and that the documents are compliant with legislative or regulatory requirements. Supports internal teams with appropriate advice related to business service and ensuring alignment with policies and procedures.Content Management Governance: Serves as primary back up to Operational Content Specialist. Supports the end-to-end content management process and annual review cycle as required. Assists with monitoring for adherence to established workflows and escalates in cases of non-conformity. Assists with the weekly update process and communicates to leadership as required. Provides support and direction to the Operational Content Specialist, Operational Content Coordinator and Technical Writer as needed.Agile: Provides support as a subject matter expert when required to Agile squads through Compliance and PGPP.Required Skills, Experience & QualificationsCollege Diploma in a related discipline required5 years of related experience in an Operations roleExperience working in the financial services industry with exposure to business functions and integrated credit union and business systemsAbility to work independently, as well as collaboratively in a team environment; demonstrated ability to provide leadership to othersProven ability to develop strategies and translate strategies into tactical plansEffective interpersonal and communication skills, both verbally and in writing with a wide variety of stakeholdersProven organizational skills, including balancing multiple responsibilities, and effectively meeting deadlinesStrong knowledge of project management and process mappingDemonstrated operational expertise in various financial services systemsKnowledge of FI policies, procedures, product/servicesProficient with computer software applications e.g., MS OfficeStrong understanding of internet and web-based applicationsDisplays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.BenefitsMental health coverage and resourcesCustomizable health benefits, as well as topped‑up parental leavePerformance‑based compensation, employee banking advantages and group RRSP matchingVacation time and flexible work arrangements to support your lifestyleWe are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual’s skills and experience, and may correlate with performance in the role.We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we’re powered by giving back—in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long‑lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices.By joining our team, you’ll be able to elevate your potential. Wherever your own purpose leads, we’re here to support you with award‑winning in‑house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead.Diversity, Equity, Inclusion & BelongingAt First West Credit Union, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee‑led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture.We encourage people who are from equity‑deserving groups to apply for a career with us, including women or non‑binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities.If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it’s preparing materials in an alternate format, booking an accessible meeting room or other arrangement.Your individuality is welcome here.Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check.Job DetailsSeniority level: Mid‑Senior levelEmployment type: Full‑timeJob function: Management and ManufacturingLocation: City of Langley, British Columbia, CanadaReferrals increase your chances of interviewing at First West Credit Union by 2x. #J-18808-Ljbffr