Onsite IT Support Technician

2 weeks ago


Toronto, Canada Nsc Global Full time

OverviewNSC Global is a trusted IT services and solutions provider supporting some of the world’s largest enterprises in their digital transformation. We deliver innovative, scalable and secure technology solutions that keep businesses running smoothly across global environments.To strengthen our onsite support teams across North America and Canada, we are looking for Level 1 IT End User Support Technicians who enjoy hands‑on technical work and direct interaction with end users.Role OverviewThis is an entry‑level onsite IT support role ideal for candidates with 1–2 years of experience in end‑user computing. You will be the first point of contact for technical issues at the customer location, helping users resolve hardware and software problems and ensuring a smooth day‑to‑day operation.ResponsibilitiesProvide onsite support for desktops, laptops, printers and mobile devicesInstall, configure and troubleshoot hardware, software and operating systemsAssist users with Microsoft Windows and common business applicationsSupport basic network connectivity issues (Wi‑Fi, VPN, LAN)Handle tickets in the customer’s ITSM system and follow escalation proceduresDeliver excellent customer service and clear communication in every interactionFollow NSC Global’s support principles, processes and documentation standardsQualificationsTechnical SkillsGood understanding of PC and printer hardwareExperience with Microsoft Windows operating systemsFamiliarity with standard office applications (Microsoft Office, etc.)Basic networking knowledge (TCP/IP, Wi‑Fi, VPN)Exposure to ticketing tools (ServiceNow, Remedy, JIRA or similar)Non‑Technical SkillsStrong customer service mindsetAbility to multitask and prioritize in a busy environmentClear verbal and written communicationWillingness to learn and develop new technical skillsReliability, professionalism and a hands‑on working styleQualificationsTechnical college diploma or equivalent in computer science or related fieldA+ Certification (or willingness to obtain)OEM certifications (Dell, HP, Lenovo, Lexmark, IBM) are an advantage and may be required depending on assignmentWhy Join NSC Global?Work with leading global enterprisesOpportunities for training, certification and career growthA supportive, international team environmentIf you’re starting your IT career and want a role that combines learning, hands‑on work and real impact, we’d love to hear from you. #J-18808-Ljbffr



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