Information Officer

Select how often (in days) to receive an alert: Job Information Job Title: Information Officer Job Requisition ID: 77328 Ministry: Service Alberta and Red Tape Reduction Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Competition Closing Date: December 8, 2025 Classification: Administrative Support 5 Salary: $2,128.30 to $2,692.98 bi-weekly ($55,548 - $70,286/year) Every Service Albertan strives to enable the success of our Ministry partners and Albertans through providing exceptional client focused services that meet and exceed our clients’ expectations. We are looking for collaborative, agile, solutions focused individuals with strong communication skills and a strong service orientation. If that describes you, please read on The Residential Tenancy Dispute Resolution Service (RTDRS) is a quasi-judicial tribunal that offers landlords and tenants a method of resolving disputes under the jurisdiction of the Residential Tenancies Act and the Mobile Home Sites Tenancies Act without going to court. The service is faster, less expensive and less formal than the courts. Hearings result in a binding and enforceable order. To learn more about us, please visit: http://www.servicealberta.gov.ab.ca. Role Responsibilities You will report to a dynamic and focused leader who will provide you with top notch training and opportunities for growth. Your main responsibilities will be to provide information services to clients regarding all aspects of residential tenancy legislation in a courteous and timely manner. You will provide a wide range of information in plain language to a broad spectrum of the public in a fast‑paced public‑facing environment. Key components to this position include providing complete, accurate and timely information as it relates to the Residential Tenancies Act (RTA), Mobile Home Sites Tenancies Act (MHSTA) (and associated regulations), following RTDRS processes, the Rules of Practice and Procedures (RPP) and process documents related to the hearing application process. Providing complete, accurate and timely information to the public, internal and external stakeholders by way of telephone, electronic mail, fax or written correspondence. Processing hearing applications and incoming documents utilizing your attention to detail including reviewing documents, accepting payment, scheduling hearings, filing documents with the Court of King’s Bench, etc. Assisting the public and other stakeholders. Liaising with the courts and other department/outside agencies to ensure the smooth and timely flow of documentation through the legal system. Conducting administrative duties, which will include compiling, maintaining data and files, assisting in assigned projects and other ancillary functions. To be successful in this role you will demonstrate: Excellent communication skills – both written and verbal. Solid judgement and analytical skills. Sound knowledge of Microsoft Office Suite. Strong attention to detail attributes. Strong time management abilities. The ability to contribute collaboratively and effectively within a team environment with minimal supervision and a high degree of personal accountability and professionalism. The ability/willingness to work in a fast‑paced challenging team environment, multi‑task and be self‑directed while maintaining a high level of productivity and quality. Competencies Agility: you will need to provide results in a complex, diverse and changing environment. Drive for Results: you will work with your team to set goals and priorities and to deliver outcomes that are consistent with the direction of the department. Develop Self and Others: you will drive by example a team culture that is focused on continuous learning and growth and encourage self‑development through experience sharing. Build Collaborative Environments: liaise with the business unit, client ministries and contracted services ensuring business goals and client requirements are fulfilled. Develop Networks: you will seek out input from a wide range of internal and external stakeholders to solve complex problems and provide the best solutions. Systems Thinking: you will consider the whole system when developing, evaluating and implementing process and technology change. Qualifications High school diploma and three years of related experience. Equivalency: A related two‑year diploma and one (1) year of related experience. A related one‑year certificate and two (2) years of related experience or a related degree. Applications without a cover letter will not be considered. Preference will be given to those who have the following qualifications: Knowledge of Residential Tenancies Act, Mobile Home Sites Tenancies Act and related regulations and the ability to accurately interpret pertinent acts, regulations and RTDRS policies and procedures. Awareness of other related provincial regulations such as FOIP Act, Civil Enforcement Act, and other legislation related to landlord and tenant matters. Experience with Microsoft Office. Customer Service experience. Experience working in a fast paced and high‑volume environment. Hours of work are Monday to Friday, 7.25 hours per day for a total of 36.25 hours per week. This position will be used to fill one permanent position. Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. How To Apply Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles for more information. It is recommended that applicants who have completed post‑secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) (https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html ). It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application. Closing Statement This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Cynthia Masemola at Cynthia.Masemola@gov.ab.ca. #J-18808-Ljbffr