Customer Service Manager Front End

2 days ago

Vancouver, Metro Vancouver Regional District, Canada Walmart Canada Corp. Full-time

Lead front end operations at Walmart Canada as a Customer Service Manager in Trenton, Ontario, supporting customer service and associate guidance.

This Customer Service Manager position oversees front end operations, transaction compliance, cash controls, and customer concerns. You will train associates on systems, Company procedures, programs, and safety requirements. The role supports efficient customer flow, positive shopping experiences, and operational standards at the Trenton store.

Key Responsibilities:

  • Monitor front end coverage, breaks, and register support
  • Handle customer and associate concerns professionally
  • Oversee purchases, returns, exchanges, and required approvals
  • Prepare registers and complete cash accuracy audits
  • Promote credit cards, protection plans, and discount programs

Requirements:

  • Ability to lead front end operations
  • Ability to train associates on systems and procedures
  • Ability to follow safety, emergency, and operational standards
  • Availability for evenings, weekends, and holidays
  • Ability to stand, bend, and lift up to 50 pounds occasionally

Apply customer service leadership, transaction oversight, associate training, and cash management skills at Walmart Canada in Trenton.