Claims Assessor

4 weeks ago


Hamilton, Canada Southern Cross Health Insurance Full time

About Us We're a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live their healthiest lives. With almost a million members in our care, we are New Zealand's leading health insurer. Our unstoppable focus delivers outstanding experiences to our members in their time of need. This is an exciting time to be part of our journey and in return for your extraordinary talent, we'll provide a high performing values‑based team environment where people are at our heart. About the Role We’re on a mission to protect pet lives and boost the quality time we have with our furry friends. Whether it’s boredom busters, tips and tricks for staying healthy, or helping them stay safe from harm, we’re here to help pets live their best lives for longer. We pride ourselves on giving our customers and their pets the best experience possible, so you will need to be driven, high performing, thrive in an agile environment and be passionate about growing within your role. We are looking for Claims Assessor superstars to join our claims assessing team in Hamilton. Responsibilities Analysing claims and deciding whether they are covered by our policies. Delivering operational excellence by achieving fair, accurate outcomes for our customers. Supporting world‑class service for our customers through a decisive and fact‑based approach. Working at pace to maintain a rapid claims turnaround time. Investing in your personal development to build skills and contribute towards our business strategy. Having a real passion for the care of our customers and their pets. What We Are Looking For Experience in a similar role where decision‑making and judgement calls are made. An eye for detail, with a focus to double‑check work to ensure accuracy. An interest in processes and supporting defined policy standards. A fair, empathetic and logical approach to making decisions. A team member who is organised and able to work in a resilient way. A team player with the ability to work collaboratively with individuals and departments. An agile mindset along with a flexible and adaptive work ethic. Ability to maintain confidentiality in all dealings. Develop effective relationships across the organisation with all levels of employees. Shows initiative and takes responsibility for own actions. Seeks opportunities to improve work procedures and processes. Most of all a lover of all pets big or small. Application Questions Why are you interested in working in the pet insurance industry? What unique skills make you stand out from a crowd? Benefits Five days of wellbeing leave per year. Health insurance for you and your immediate whānau. Life insurance cover and discounts on pet and travel insurance. Extra parental leave benefits and financial wellbeing support. Participation in our workplace wellbeing programme. Option to purchase flexi leave for studies, volunteering or to support your whānau. Annual volunteer day to contribute to a cause or community with your team. Diversity and Inclusion Forum to ensure our culture cultivates LGBTQIA+ and minority communities. Ngākau nui. Āhurutanga. Tikanga. #J-18808-Ljbffr


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