Homeowner Care Coordinator

Passionate about delivering an exceptional homeowner and resident experience? Do you thrive in a role that requires organization, coordination, and clear communication across multiple stakeholders? If so, you could be a great fit for our Homeowner Care Coordinator (18 Month Contract) position Reporting to the Manager, Homeowner Care, you will support service request coordination, homeowner communication, and record management across multiple projects. YOU BRING... Strong organizational and time management skills and the ability to work effectively in a fast-paced, detail-oriented environment. You are a proven self-starter who communicates clearly and professionally, understands prioritization and de-escalation, and is comfortable working independently as well as part of a cross-functional team. WE'D LIKE YOU TO HAVE... 2–3 years of relevant experience in customer-facing roles such as Homeowner Care, property management, residential construction, or a related field An understanding of building systems, warranty procedures, and inspection processes Experience with customer service or service request platforms is considered an asset Excellent verbal communication and customer service skills, with the ability to manage expectations and convey information clearly and professionally Strong organizational skills with the ability to assess issues, determine appropriate next steps, and elevate when required Exceptional calmness and professionalism under pressure Great attention to detail and a highly methodical approach to tasks A sense of humour We know this is a long list. If you don’t quite check all the boxes, but you do have a can-do attitude and enthusiasm by the bucket load, we would encourage you to apply. A DAY IN THE LIFE You’ll walk into our vibrant downtown office and grab a cup of Starbucks from our kitchen. As part of the Homeowner Care team, you are key to an extraordinary homeowner and resident experience. You will: Review and respond to service requests across multiple projects in line with warranty response guidelines Track and manage outstanding service items, ensuring accurate documentation and timely follow-up Communicate regularly with homeowners, tenants, and property managers to provide clear status updates Coordinate with internal teams and escalate issues as needed to support timely resolution Assist with issuing notices and guiding residents on what to expect during repair or service work Maintain professional, respectful communication with trades and support follow-up on outstanding work Organize and maintain service, inspection, and QA records from Procore in the Shared Drive Track lock-offs and orientations for outlier units to ensure all homes complete the QA process Participate in special projects and perform other related duties as requested OUR CULTURE Our diversity enables our creativity. It is our differences that help us to make better choices, innovate and deliver extraordinary results. Our culture is built upon inclusivity: we respect every team member’s strengths, views and experiences. We’re invested in your growth and offer much more than the typical job. With us, you’ll not only build extraordinary homes, but an extraordinary career. It doesn’t matter your position – once you’re part of the Intracorp team we are dedicated to supporting you to succeed. Intracorp Homes supports equal employment opportunity. We celebrate diversity and do not discriminate based on race, gender identity or expression, sexual orientation, age, disability status, or any other protected characteristics. We take pride in fostering an inclusive workplace where our team excel based on their merit and ability. OUR COMPANY Intracorp Homes has been building the extraordinary for 50 years. We are a sophisticated, full-service urban real estate company with collaborative teams and in-house expertise in acquisitions, design, city approvals, debt and equity financing, construction, marketing, and sales. We strive to enhance the lives of our homeowners and add to the fabric of the existing communities in which we build. COMPENSATION This role offers a salary range of $60,000 - $70,000 annually, commensurate with experience. #J-18808-Ljbffr