Senior Investigator – Telecom Complaints

2 weeks ago


Ottawa, Canada Ccts-Cprst Full time

A telecommunications complaint resolution service in Ottawa seeks a Senior Investigator for a maternity leave replacement. You will investigate escalated complaints, provide guidance to teammates, and draft findings letters. Ideal candidates will have post-secondary education and 4+ years in complaints handling, with strong communication skills in English, and preferably bilingual in French. The role offers a salary between $83,000 to $88,000 per year and focuses on delivering effective customer service.
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