Field Service Technician

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available. Overview Perform on‑site or remote servicing, repair and / or installation of Mitel's MiVoice, MiCollab and MiContact Centre products. This position may include any aspect of field support, and is not limited to system hardware and software, PC’s, and networking / wireless networking. Provide technical support to customers on operational or maintenance aspects of system equipment. Serve as customer contact on technical and service related problems. This is not a remote position. The role requires working on‑site in the Greater Vancouver area. Responsibilities Provide field service and customer care for the Canadian Field Service's clientele. Perform routine and emergency service calls and MAC work (moves, adds, changes). Perform software / hardware installations and upgrades on Mitel hardware and applications during regular and non-regular business hours. Provide technical expertise and site‑specific knowledge to Sales team when required. Technical lead for installation of Mitel product & applications for direct clients, and dealers (Professional Services) Participate in on-call service coverage and work the necessary overtime to meet deadlines. Requirements Successful completion of College or University program in Computing and IT technology or Telecommunications. May substitute with a minimum 4 to 6 years of related experience along with industry related certifications. Obtained or working towards CCNA, MCTS (or equivalent) certification. Certification and experience on Mitel's current suite of applications. Experience and excellent understanding of MS Active Directory (certification desired). Experience and excellent understanding of vmWare (minimum VTSP certification desired). Excellent understanding of Networking, LAN and TCP / IP and troubleshooting. Good understanding of PRI, SIP trunking, IP trunking. Possess excellent written and oral communication skills. Living in the Greater Vancouver region A valid driver’s license and driving record that meets Mitel’s minimum insurance standards is required. Owncarto travel to customer sites, as required. Mitel will reimburse mileage. A valid passport is required. Additional Skills Experience with unified messaging and unified communications (MS Teams; MiCollab). Experience with MS client and server OS. Mitel offers a comprehensive benefit program which includes Medical, Dental, Vision, Life and Disability Insurance, RRSP matching, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more Benefits may vary based on full‑time or part‑time employee status. For more information, visit www.mitel.com and follow us on Twitter @Mitel Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. We welcome candidates with disabilities and will make accommodations throughout all stages of the recruitment and selection process. If you require a disability‑related accommodation, please send an e‑mail totalentacquisition@mitel.com or call 844‑YES‑MITEL (844‑937‑6483). Mitel will consult with all applicants with disabilities who request accommodation to ensure that the accommodation provided is suitable for the applicant’s individual accessibility needs. #J-18808-Ljbffr