Billing Representative

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We’re hiring talent that AI can’t replace to help us shape the future of information management. Join us. Your Impact Reporting to the Billing Operations Manager, the Billing Representative is an integral role in ensuring Billing delivery excellence in the Order to Cash function. The role requires subject‑matter expertise in software services billing, strong customer service, teamwork, and business partner skills to support peers, leaders, Sales, and other key stakeholders in delivering Billing efficacy. You will also bring a professional approach and strong process capabilities to support our process automation goals, leading change with peers and stakeholders to deliver on the Billing mandate. What The Role Offers Accountability to ensure billing targets are met or exceeded, requiring accurate interpretation of complex legal agreements and purchase orders. Completion of peer audit reviews from contract through invoice and proper training of team members. Partnership with Sales and Collections to resolve billing and collections issues, including account reconciliations to achieve month‑end and quarter‑end targets. Collaboration with Global Billing peers to drive end‑to‑end process and practice improvement, delivering on process automation goals. Effective management of external customer and stakeholder inquiries on billing processes, internal controls, and policies. Adherence to all internal controls and policies related to invoicing to protect OpenText’s brand. SME collaboration with project teams to deliver on acquisition integrations. Identification and support of continuous improvement initiatives to achieve process automation goals. Assistance in audits when required. Execution of additional priorities as assigned to support the Billing mandate. What You Need To Succeed Minimum 3+ years of experience in a software billing function; global billing experience in the software services or high‑tech industry is preferred. Strong working knowledge and experience of payment portal infrastructure, with a willingness to build new processes for improvement. Understanding of portal registration and change processes from both customer and internal perspectives. Strong working knowledge of billing systems and Microsoft products. Knowledge of SAP and Salesforce is an advantage. Experience with payment portal processes (Ariba, Tungsten, Coupa). Excellent attention to detail and analytical ability. Demonstrated ability to train and use change management methodologies to ensure peers and stakeholders successfully adopt new processes. Very strong organizational skills. One Last Thing OpenText is more than just a corporation; it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. Our efforts to build an inclusive work environment go beyond complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other protected basis. If you need assistance or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Seniority level Mid‑Senior level Employment type Full‑time Job function Accounting, Auditing and Finance Industries Software Development Referral increases your chances of interviewing at OpenText by 2x. #J-18808-Ljbffr