Market Manager

Department: Operations Reporting to: Assistant General Manager, General Manager Location: Vancouver, Oakridge Park Role Overview We love what we do – and it shows Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers, and clients. The Market Manager plays a critical role in the Time Out Market division, which focuses on delivering exceptional food and cultural experiences. This position is responsible for leading the daily operations to ensure the "best of the city under one roof" concept provides a memorable experience for every guest and team member. This role involves maintaining the highest standards across all operational areas, including guest service, quality control, profitability, and legal compliance. Key Responsibilities Operations & Standards Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in line with company expectations. Ensure full compliance with city, state, and federal laws, including health, safety, and sanitation requirements (Department of Health, OSHA). Develop and implement operating standards, policies, and procedures for the management team. Protect and enhance the value of all Market assets through programs in maintenance, security, housekeeping, and the capital budgeting process. Open and/or close the Market daily following established standards and guidelines. Make decisions and take action based on experience and good judgment, revising procedures as needed. Maintain a primary focus on day-to-day operations, guest engagement, and staff supervision. Ensure seamless day-to-day operations and maintain a constant, visible presence on the floor to monitor service, engage with guests, and provide immediate support to the team. Act as the primary on-shift floor manager for the bar area, ensuring efficient workflow, proper setup/breakdown, and a superior guest experience. Directly oversee all bar operational duties, including POS maintenance, speed of service, and upholding quality control standards. Develop, implement, and maintain a creative and profitable Non-Alcoholic beverage program that aligns with market trends and company standards. Financial Management & Profitability Develop and implement cost-saving and profit enhancement measures. Maximize restaurant profitability and ensure effective use of controls. Monitor labor costs and the restaurant’s budget to ensure efficient operations, achieving budgeted revenue and labor expenses. Participate in the development of the annual budget and short/long-term financial operating plans. Establish and enforce strict inventory controls for all beverage products (liquor, beer, wine, non-alc ingredients). Conduct weekly inventory counts, reconcile variances, and manage the complete procurement process including ordering, receiving, and secure storage of all bar goods to prevent loss. Analyze sales data, cost of goods sold, and current trends to design, cost, and engineer the bar menu (cocktails, wine list, beer selection) to maximize profitability and guest appeal. Follow up on cash handling procedures. Team Leadership & Development Focus on succession management, training, and development of all Market employees. Oversee and participate in the hiring, training, supervision, coaching, counseling, and evaluation of the entire Market team. Design and lead a structured, ongoing training program for all Bartenders and Bar Backs covering advanced product knowledge, cocktail technique, responsible alcohol service, and upselling strategies. Conduct regular proficiency checks and foster a culture of continuous learning. Delegate responsibility to the management team as needed and enforce existing policies consistently. Assign and instruct employees in details of their work, observe performance, and ensure performance appraisal tools are utilized effectively. Operate with an open-door policy, listening to team requests, and responding with appropriate actions and information. Process the weekly schedule for all bar staff, ensuring appropriate staffing levels to meet business demands while adhering to budget/labor goals. Manage time‑off requests and shift coverage. Process the weekly schedule and payroll for hourly staff. Conduct daily pre‑shift meetings and assist team members with inquiries. Guest Experience & Marketing Monitor guest satisfaction on all levels, including social media platforms. Engage with guests at the Market to ensure high satisfaction. Work closely with the General Manager, Public Relations, and Marketing teams on plans to achieve optimum recognition and maximize the number of covers. Promote the organization in industry, manufacturing, and/or trade associations. Participate in community events and ensure corporate social responsibility goals are met. Professional Conduct & Vendor Relations Maintain positive and professional relations with all beverage vendors and manage their interaction with staff on property, ensuring adherence to all TABC/state-specific regulations regarding sales practices. Ensure that no staff members are permitted to work if they are not suitably dressed or groomed. Maintain a professional, neat, and well-groomed appearance. Maintain confidentiality. Assist Management as needed in any other task necessary for successful operations. Skills & Attributes Expert knowledge of restaurant operations, including food, beverage, service techniques, and guest interaction. Strong problem‑solving skills. Ability to lead by example and act in a professional manner always. Ability to communicate effectively and assertively, both verbally and in writing, with staff, clients, and the public. Ability to write reports, business correspondence, and procedure manuals. Ability to maintain a high level of confidentiality and personal integrity. Ability to demonstrate a positive attitude and maintain an open and objective view. Ability to listen empathetically and be respectful always. Ability to maintain composure and stay focused. Education & Certifications Food Safety Certification Level 1 Serving it Right Certification Minimum of two to three years of restaurant operations experience required. Proficiency in Windows Microsoft Office, Mac OSX, POS systems, and Google Drive. Physical Demands and Work Environment Physical Demands: Requires the ability to perform the duties of an opening/closing manager, which typically involves standing and walking for extended periods, light lifting, and managing a fast‑paced environment. Work Environment: The role is based in the Vancouver Market, involving a dynamic environment with constant interaction with staff, vendors, and the public within a high‑volume food and cultural venue. What We Offer Join a company filled with diverse individuals who share common characteristics and values. We offer an opportunity to dive headfirst into a fast‑paced, transformative company in pursuit of excellence, where your high sense of ownership and drive will be valued and essential to daily operations. Access to staff food discounts. Eligible for extended benefits. Competitive compensation package with performance incentives tied to group sales targets. About Oakridge Market Limited Partnership Vision Statement Time Out Market Vancouver is the culinary heart of Oakridge Park; Vancouver’s prestigious 29‑acre development with more than 3,000 homes, 750,000 sq. ft. of dynamic office space, 800,000 sq. ft. of exceptional retail and a nine‑acre rooftop park. Oakridge Park takes experiential shopping and dining to new heights - along with every other aspect of urban living. Curated and run by Oakridge Market Limited Partnership, Time Out Market Vancouver is where Vancouver’s culinary trailblazers bring their best to the table. Think bold flavours, unexpected twists and a whole lot of local love, all under one roof. Pull up a seat and get ready to share plates and swap stories. Our vision? To make Time Out Market Vancouver the city’s ultimate go‑to for eats, drinks, culture and good times. About OMLP and Time Out Market Vancouver OMLP has teamed up with the global Time Out Market family, whose celebrated markets can be found in Lisbon, Porto, Cape Town, Osaka, Dubai, Manama, Montreal, Barcelona, New York, Boston and Chicago, with further exciting expansions on the horizon. Each branch buzzes with the best local flavours the city has to offer. Born from Time Out Magazine (scribbled into life on a kitchen table in London, 1968), these markets carry that same mission: to uncover the gems that make every city shine. In Vancouver, OMLP and Time Out Market are weaving that passion into the city’s cultural fabric, championing local businesses and homegrown talent along the way. A Celebration of the City Time Out Market Vancouver will feature no less than 17 kitchens, run by Canada’s most celebrated chefs and Vancouver’s hottest up‑and‑coming talents. Three lively bars will shake up classic and novel drinks, while our entertainment area brings the vibe to life with DJs, live music, art, family fun and everything in between. At the heart of it all is a commitment to community. More than a culinary destination, Time Out Market Vancouver is a celebration of the city’s spirit, boosting the local economy in the process. A place to connect, indulge and feel at home. It’s where the best of Vancouver comes together and where the city’s energy feels just a little more electric. #J-18808-Ljbffr