Manager, Global Telecom Analysis Operations

Manager, Global Telecom Analysis Operations This is a 100% remote role in Canada or the US. About Us Zeitview is the leading intelligent aerial imaging company for high-value infrastructure, providing businesses with actionable, real-time insights to recover revenue, reduce risk and improve build quality. We serve customers in the solar, wind, insurance, construction, real estate, and critical infrastructure industries. Trusted by the largest enterprises in the world, Zeitview is active in over 70 countries. Our mission is to accelerate the global transition to renewable energy and sustainable infrastructure through advanced inspection solutions. About the Role As the Telecom Analysis Operations Manager you will be responsible for the telecom pipeline, reporting to the Director of Analysis Operations. You will also directly manage the full team based in the Philippines and India. Responsibilities Manage the overall pipeline of sites in the telecom pipeline Track risks to client timelines, revenue delivery and address and escalate risks Review pipeline metrics, identify key findings and actions in collaboration with other responsible team members and representatives from other teams, present results in relevant weekly meetings. Help to identify and strategize objectives, analyze and present OKRs for this area of the global business. Address client requests (prioritization, timing requests, etc), manage pipeline of ad-hoc client requests Manage team-level resourcing, including training and staffing, with support Direct management of Telecom Lead Analyst (regional manager in APAC) Assist in meeting client needs by ensuring high quality analysis, monitoring quality metrics and taking appropriate actions, collaborating with flight and analysis teams Qualifications 3+ years experience in operations or equivalent field (e.g., complex project management), including shown ability to own and action metric results and improvements 2-3 years of experience leading a team, including task assignment and performance management (preferred) 1-3 years of experience working within the telecom field Strong communication skills, able to communicate clearly with team members, upward management, and customers Proven ability to drive results based on metric performance, relying on data to propose and implement operational improvements in complex operational systems Strong independent work skills, including ability to prioritize among competing requests and knowledge of when to problem solve independently or escalate Able to work remotely and coordinate effectively with a fully remote workforce Excellent English written and verbal communication skills Interested in technology and the drone space. Any type of drone experience or knowledge of UAV operations and regulations is a plus What’s Included Feel great about your work as you join a leading mission-driven intelligent aerial imaging company - our goal is to accelerate the global transition to renewable energy and sustainable infrastructure, and you personally will play a large part in making this happen Your choice of multiple medical insurance plans, including one that covers 100% of the premium for yourself and your dependents 100% paid dental and vision insurance Unlimited PTO: We emphasize work-life balance and mental health Equity: Stock incentive program Work-from-home environment: flexibility for employees should be the norm Autonomy and upward mobility Diverse, equitable, and inclusive culture: a place where your voice matters Zeitview is proud to be an equal opportunity employer. We cultivate an environment where our team members can bring their authentic, whole selves to work. We are committed to building and delivering a diverse, inclusive, and equitable workforce and to act swiftly if this value is ever threatened. We are constantly striving to be better and continue to take strategic steps to advance representation. We also provide reasonable accommodation for qualified individuals with disabilities and for seriously held religious beliefs in accordance with applicable law. #J-18808-Ljbffr