Cage Supervisor/Superviseur de Caisses

Overview Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options. Position Overview We are actively seeking a dedicated Cage Supervisor to oversee the daily operations of the cage area within our establishment. This influential role involves ensuring strict compliance with all relevant regulations, maintaining the highest levels of financial security, and consistently providing exceptional customer service. What we have to offer Competitive compensation ($29.00/hour + $2/hour premium for hours worked between 9pm and 5am) Flexible schedule options - Must be available day, evening and overnight Discounts on food Comprehensive paid training Opportunities for career advancement Free parking Company-wide events Playground Cares volunteer opportunities Responsibilities Supervise day-to-day activities (training, planning, and assigning work) Assist in the interview/hiring process and rewards/discipline of team members Prepare and conduct performance appraisals Approve time sheets, schedule time off, and post shift bids Address complaints and resolve problems (team member and customer related) Ensure the highest possible standards of customer service are provided Maintain systems and review management department policies/procedures Attend and satisfactorily complete all training as assigned Count and balance all revenue-related tasks Operate office devices (e.g., computer, calculators, money counter machines) Identify and accurately deal with different denominations (gaming tokens, cash currency, checks) Assist with drop/count team tasks Perform duties in compliance with local laws and regulations Keep all documents current and valid at all times Know the regulations, policies, and procedures relating to the team member's department Consult Internal Control Procedures and Policy Manuals for guidance Report illegal activity to Security and Surveillance or appropriate levels of Management Requirements Ability to remain standing (and/or sitting) for the majority of shift on the Cage floor and efficiently move around the surrounding areas Must be able to withstand varying levels of crowds and noise Ability to communicate effectively with customers and fellow team members Ability to multitask and remain calm and professional in a fast-paced environment Ability to perform basic mathematical functions Must be at least 18 years of age Flexibility with scheduling (nights, weekends, holidays, special events, and extended hours) Working knowledge of Microsoft Office, with experience of business-specific software or computer applications preferred Fluency in English and French (written/spoken) Experience in counting, management and supervision is a strong asset À propos de nous Playground est une destination de jeu internationale reconnue, située à seulement 15 minutes en voiture au sud du centre-ville de Montréal, sur le territoire mohawk de Kahnawake. Nous sommes actuellement en expansion, dévoilant de nouveaux espaces de jeu, un hôtel luxueux et des options de restauration spécialisées. Responsabilités (français) Superviser les activités quotidiennes (formation, organisation et attribution du travail) Offrir du soutien pendant le processus d'entrevue/d'embauche et participer au processus de reconnaissance/discipline Préparer et diriger des évaluations de rendement Approuver les feuilles de temps, prévoir les congés et publier les quarts offerts Traiter les plaintes et résoudre les problèmes (provenant de membres de l’équipe et de clients) Assurer que les meilleures normes de service à la clientèle sont respectées Responsable de la maintenance des systèmes et révise les politiques et procédures de gestion du département Participer et compléter avec succès les formations attribuées En charge de compter et balancer tout ce qui concerne les revenus Opérer tout appareil de bureautique (ex.: ordinateur, calculatrice et machine compteuse d'argent) Identifier et effectuer les transactions de différentes valeurs avec précision Aider aux tâches de l'équipe de comptage Remplir les fonctions décrites conformément aux lois et règles locales Respecter que les documents soient à jour et valides en tout temps Connaître les règlements, politiques et procédures du département Consulter les manuels internes pour plus d'information Signaler toute activité illégale aux départements de Sécurité et de Surveillance ou à la direction compétente #J-18808-Ljbffr