Manager, Customer Experience Trainee
4 weeks ago
Manager, Customer Experience Trainee - Montreal East Join to apply for the Manager, Customer Experience Trainee - Montreal East role at TD Securities. Work Location: Montréal, Quebec, CanadaHours: 37.5Line Of Business: Personal & Commercial BankingPay: $59,500 - $84,000 CAD Job Description: This is a training position; the candidate must be mobile to work in branches in the East Montreal area. Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. In This Role, You Would: Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives. Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed. Collaborate with One TD partners to help all customers in a way that suit their needs best. Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required. Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience. Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues. Administer complex daily branch administrative duties. Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines. Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed. Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly. Job Requirements: Undergraduate degree and/or over 3 years of relevant work experience. Sound knowledge of processes management, business and operational functions including banking solutions and concepts. Proficiency in software tools including MS Office, and internet application. Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way. A go-getter with strong organizational, planning and time management skills. A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment. Language Requirement (Quebec Only): Sans Objet Seniority level: Internship Employment type: Full-time Job function: Other Industries: Investment Banking #J-18808-Ljbffr
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Banking Customer Experience Manager Trainee
2 weeks ago
Montreal (administrative region), Canada TD Full timeA leading financial institution is seeking a Manager, Customer Experience Trainee in Montreal East. The role involves mentoring a team to deliver exceptional customer service, collaborating with partners, and leading staff in a dynamic environment. Candidates should have an undergraduate degree and over 3 years of relevant experience in banking and...
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Manager, Customer Experience Trainee
2 weeks ago
Montreal (administrative region), Canada TD Full timeManager, Customer Experience Trainee - Montreal East Pay Details59 500 $ / $59,500 – 84 000 $ / $84,000 CAD Work LocationMontréal, Quebec, Canada Hours37.5 Line Of BusinessPersonal & Commercial Banking Job DescriptionThis is a training position; the candidate must be mobile to work in branches in the East Montreal area Department OverviewAt TD...
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Junior Project Management Trainee
3 weeks ago
Montreal (administrative region), Canada Global American Business Institute Full timeJunior Project Management Trainee - Montreal About the job Junior Project Management Trainee - Montreal GABI is a management consultancy that believes in the power of learning to guide decisions, spearhead innovation, and create lasting change. We are dedicated to helping organizations and individuals grow and achieve their true potential. Our core...
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Junior Project Management Trainee
3 weeks ago
Montreal (administrative region), Canada Global American Business Institute Full timeJunior Project Management Trainee - Montreal About the job Junior Project Management Trainee - Montreal GABI is a management consultancy that believes in the power of learning to guide decisions, spearhead innovation, and create lasting change. We are dedicated to helping organizations and individuals grow and achieve their true potential. Our core...
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Management Trainee
2 weeks ago
Montreal, Canada Cintas Full timeSelect how often (in days) to receive an alert: Title: Management Trainee Location: Montreal, QC, CA, H1Z 4J3 Requisition Number: 213968 Job Description Cintas is offering an exciting Management Trainee program designed to kickstart your professional career. We are seeking a motivated and dynamic Management Trainee to join this well-structured program, where...
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Management Trainee
2 weeks ago
Montreal, Canada Cintas Canada Full timeJoin to apply for the Management Trainee role at Cintas Canada. Cintas is offering an exciting Management Trainee program designed to kickstart your professional career. We are seeking a motivated and dynamic trainee who will gain in-depth knowledge of our business through hands‑on rotations in various departments. The program is structured to develop...
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Montreal (administrative region), Canada RBC Full timeA leading bank in Canada is seeking a Relationship Manager, Commercial Financial Services Trainee. This 9-month program includes mentoring and prepares you to deliver proactive services to business clients across various financial areas. Candidates should have bilingual skills and experience in commercial lending, ideally with a post-secondary qualification...
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Montreal (administrative region), Canada RBC Full timeA leading bank in Canada is seeking a Relationship Manager, Commercial Financial Services Trainee. This 9-month program includes mentoring and prepares you to deliver proactive services to business clients across various financial areas. Candidates should have bilingual skills and experience in commercial lending, ideally with a post-secondary qualification...
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Montreal (administrative region), Canada TD Full timeA leading Canadian bank is seeking a Personal Banker Trainee in Montreal to build relationships with customers and provide tailored financial advice. The role requires a high school diploma, completion of specific training, and strong communication skills. Trainees will engage with customers to promote appropriate banking solutions and provide ongoing...
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Junior Project Manager Trainee
3 weeks ago
Montreal (administrative region), Canada Global American Business Institute Full timeA management consultancy firm in Montreal is seeking a Junior Project Management Trainee to support corporate projects and gain valuable experience. This role is ideal for young professionals looking to enhance their resumes in consulting careers. Qualifications include strong communication skills, creative problem-solving ability, and familiarity with...
