Bell Captain

Title: Bell Captain Reports to: Front Desk Manager Job Type: Seasonal (May through October) Location: Inverness, Nova Scotia, B0E 1N0 The Cabot Collection is a global developer and operator of world‑class golf destinations with a growing portfolio of six Cabot properties and four Cabot‑managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot‑managed properties in the U.S., including Cascata Golf Club and Serket Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana. Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination‑inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings. Cabot Cape Breton Located along the coast of Cape Breton, Nova Scotia and nestled between the Atlantic Ocean and the picturesque town of Inverness, Cabot Cape Breton is an unrivalled destination offering one of the best resort experiences in Canada. Featuring 46 spectacular holes—including Cabot Links and Cabot Cliffs, two 18‑hole layouts ranked among the world’s top 100 courses, and The Nest, an 11‑hole par‑3 course—Cabot Cape Breton offers a rare chance to experience golf as it was meant to be played: on firm, sandy turf, with the ocean breeze shaping every shot. With award‑winning accommodations at Cabot Links Lodge, upscale Golf Villas, luxury homes, and exquisite dining options, Cabot Cape Breton is intended to excite and inspire at every turn. When you join our team, you will live our values: Confidence Authenticity Humility Warmth Position Overview As the Bell Captain at Cabot Cape Breton, you are a visible leader, role model, and service ambassador for the Bell team. You set the tone for guest arrivals and departures, ensuring every interaction reflects Cabot’s commitment to warm, thoughtful, and refined hospitality. This role goes far beyond supervising luggage handling. You are responsible for leading by example, supporting your team, and ensuring guests feel genuinely welcomed, cared for, and supported throughout their stay. You will actively monitor guest flow, anticipate needs, resolve concerns in real time, and collaborate closely with the Front Desk, Guest Experience, Transportation, and Housekeeping teams to deliver seamless service. The Bell Captain role is ideal for someone who finds purpose in guiding others, maintaining high standards, and elevating the guest experience. You Will Thrive In This Role If You Enjoy Leading Through Service: Taking pride in guiding others by example, staying visible on the floor, and stepping in wherever support is needed. Guest Interaction: Enjoy interacting with guests, ensuring their needs are met and aiding with a friendly and professional demeanour. Find fulfilment in creating a welcoming atmosphere and exceeding guest expectations. Team Collaboration: Thrive in a collaborative work environment, coordinating efforts with other departments, managers, and staff members as well as helping create a positive respectful team culture. Organization and Logistics: Appreciate organizing schedules, managing resources, and overseeing logistical details for guest arrivals, departures, and special requests. Problem‑Solving: Staying calm, decisive, and solutions‑focused when plans change or challenges arise. Embrace the challenge of addressing guest concerns and unexpected situations. Preferred Qualifications And Skills Valid driver’s license with a clean driving record Strong communication, interpersonal, and organizational skills Ability to remain calm, professional, and approachable in a fast‑paced environment Proven time management skills with a strength for multitasking Organized, self‑motivated, and goal oriented High level of personal accountability and integrity Highest level of attention to detail as it relates to daily tasks, cleanliness of work stations and guest areas Passion for hospitality and guest experience excellence Previous experience in a bell services or guest‑facing hospitality role is preferred Requirements Of The Role You Should Be Aware Of Based on the nature of our business and the service we provide to our guests, to work with us, you must consent to a criminal background check as a condition of employment and an additional criminal background check every two years. As a seasonal resort business, you can anticipate a schedule that will involve day, evening, night, and weekend work. Ability to safely operate a golf cart with guests and luggage Long periods of standing, walking, and physical activity Regular work outdoors in all weather conditions. Lifting and carrying golf clubs and luggage up to 50 lbs with occasional weight of 75 lbs Occasional ascending and descending of stairs and ramps. Occasional kneeling, scooping, pushing, pulling, bending, crouching, crawling and twisting. Our Benefits Access to learning & training opportunities to build your career. Complementary golf Free hot lunch on workdays Complimentary Family Golf Round Friends and Family Rates for Golf and Lodging Discounts in our Retail Shops & Restaurants Access to our Employee Assistance Program Subsidized Team Housing, based on availability. Healthcare benefits for permanent and returning seasonal team members. #J-18808-Ljbffr