Member Service Center Specialist I, II, III, or Senior

Member Service Center Specialist I, II, III, or Senior - AKJoin to apply for the Member Service Center Specialist I, II, III, or Senior - AK role at Global Credit UnionMember Service Center Specialist I, II, III, or Senior - AK19 hours ago Be among the first 25 applicantsJoin to apply for the Member Service Center Specialist I, II, III, or Senior - AK role at Global Credit UnionOverviewOverviewReports To: Assistant Member Service Center Team ManagerPrimary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.Duties And ResponsibilitiesResponsible for providing prompt, professional, helpful, knowledgeable and courteous member service.In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services.Develop and maintain a current in-depth knowledge of credit union services and policies.Receive and post, or accurately record and forward for processing, member account transactions and research requests.Perform assigned authority level responsibilities.Identify and offer products and services that would be beneficial to the member.Perform other duties as assigned.QualificationsEducation: High school graduate or equivalent.Creditable Experience in Lieu of Education: Not ApplicableExperience/Skills: Prior customer interactive experience. Must have a pleasant telephone voice, demonstrate a mastery of English speaking, comprehension and communicate clearly. Ability to perform multiple functions simultaneously.Tenure: Member Service Center Specialist II, Category 15, requires six consecutive months tenure in the Member Service Center Specialist I position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager. Member Service Center Specialist III, Category 14, requires six months tenure in the Member Service Center Specialist II position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager. Directly related work experience and/or accelerated training completion may be substituted for tenure.CompensationSalary Pay Range:Member Service Center Specialist I (Category 16): $40,241 - $57,142 annuallyMember Service Center Specialist II (Category 15): $42,254 - $60,844 annuallyMember Service Center Specialist III (Category 14): $45,633 - $66,624 annuallySenior Member Service Center Specialist (Category 13): $49,284 - $73,391 annuallyStarting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.BenefitsShort-term and long-term incentivesComprehensive medical, dental and vision insurance plan that has HSA and FSA options401(k) plan with a 5% matchEmployee Assistance Program (EAP)Life and disability coverageVoluntary cash benefits for accident, hospitalization and critical illnessTuition ReimbursementGenerous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid HolidaysClick here to view Global’s comprehensive Benefits ProgramsEqual Opportunity EmployerSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionBusiness Development and SalesReferrals increase your chances of interviewing at Global Credit Union by 2xGet notified about new Member Services Specialist jobs in Branch, LA.Customer Service Representative - State Farm Agent Team MemberCustomer Relations Representative - State Farm Agent Team MemberInsurance and Financial Services Position - State Farm Agent Team MemberLafayette, LA $30,000.00-$75,000.00 2 years agoLafayette, LA $50,000.00-$100,000.00 3 months agoInsurance and Financial Services Position - State Farm Team MemberAdministrative Coordinator - World Languages AcademySr. Consumer Loan Specialist - Sales Customer ServiceDepartment Assistant-Other General Services-Full TimeSeasonal, Operations Administrative AssistantWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr