Organizational Performance Officer

St. John's is a progressive city with a strong connection to the past and a positive outlook on the future. As one of the oldest cities in North America, we have a unique history, yet we are also a growing city with modern opportunities for the urban population. The City of St. John’s is committed to recruiting world‑class talent and expertise to join our city staff, more than 1200 strong, who provide a vast array of valued services to the residents and the metropolitan area. If you are an innovative thinker with a positive attitude and a commitment to quality, we want you to help us make St. John’s a city where people want to live and feel they belong. The Opportunity Reporting to the Manager of Organizational Performance, the Organizational Performance Officer supports the advancement of corporate frameworks and strategies, including but not limited to strategic planning, continuous improvement and innovation, organizational development, service excellence, and public engagement. Accountabilities Provide support to the development and monitoring of corporate plans, annual action plans, Departmental business plans, integrated planning, and metrics. Plan, research, and prepare reports, presentations, proposals, and briefing notes on a variety of issues and initiatives. Provide support, advice, monitoring, and guidance to various committees aligned with strategies and frameworks. Develop and implement public engagement plans and tools/methodology. Design and analyze surveys, and write summary reports. Manage the City’s public engagement website, engagestjohns.ca, including content development, liaison, database management, report generation, newsletter writing, and recommendations. Undertake and/or support corporate continuous improvement projects. Lead process design, facilitation, needs assessment, planning, analytics, and evaluation as needed. Organize events and manage logistics. Qualifications Education: Undergraduate degree in business/commerce, communications, public administration, evaluation, or a related field. Certification in Continuous Improvement and/or International Association of Public Participation Certification training is an asset. Experience: 3–5 years in fields related to the position, including: Continuous improvement, such as facilitating root‑cause analysis, data collection, and analytics. Stakeholder analysis and public engagement tools/methodologies. Research methods: survey design and analysis. Process design for meetings and events, facilitation, and report writing. Website management and updates. Proficiency with software including Microsoft Teams, SurveyMonkey, tracking and project‑based software. Conducting jurisdictional scans and best practice reviews. Providing advice and guidance on frameworks, strategies, and plans. Supporting development and delivery of training. An equivalent combination of education, training, and experience may be considered. Hours of Work Monday- Friday, 9:00 AM – 4:30 PM. The incumbent may be required to work outside regular hours due to operational requirements. Additional Information The City of St. John's has a flexible work protocol that may apply to this position and is entirely operationally dependent. We wish to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interview will be contacted. The City of St. John's does not accept applications in person, by email, fax or mail. Applications will be received up to 12:00 AM (Newfoundland Standard Time) on the closing date. St. John’s, Newfoundland and Labrador, Canada. This City of St. John's is an equal opportunity employer and is committed to the employment of a qualified workforce that reflects the community's diversity. Seniority level Mid‑Senior level Employment type Full‑time Job function Other Industries Government Administration #J-18808-Ljbffr