Work From Home Travel Service Agent

4 days ago

Calgary, AB, Canada Cloud5 Communications Full-time

Support premium Card Members from home with travel planning, empathetic service, and careful attention to detail. Cloud5 Communications offers a full-time position in Canada.

This Travel Consultant role focuses on creating seamless, personalized experiences for customers with varied travel needs. You will coordinate new arrangements, change existing itineraries, and recommend hotels, dining, car rentals, and airfare. Success requires adaptability, reliability, clear communication, and composure during evolving situations.

Key Responsibilities:

  • Consult customers to understand preferences and travel requirements
  • Coordinate personalized domestic and international travel arrangements
  • Recommend hotels, dining, car rentals, and airfare options
  • De-escalate stress during unforeseen travel situations
  • Complete assigned training and follow regulatory requirements

Requirements:

  • Exceptional communication and empathetic customer service abilities
  • Active listening and rapport-building skills supporting customer loyalty
  • Systematic approach to gathering and recording accurate details
  • Ability to remain resilient and composed under pressure
  • Legal entitlement to work in Canada and background-check consent

Bring empathy, adaptability, and organized travel coordination to Cloud5 Communications while supporting personalized experiences for premium Card Members remotely.