Director, CCaaS Transformation

A leading telecommunications firm is looking for a visionary leader to head its CCaaS Professional Services. As Director, you'll lead the evolution of contact center capabilities into an AI-driven platform. This role demands strategic thinking and expertise in CCaaS technologies. Responsibilities include managing the enterprise customer base, driving...

Who We AreWelcome to — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global...

Une entreprise de télécommunications recherche un(e) Directeur(trice) pour diriger sa pratique des Services professionnels – CCaaS. Vous jouerez un rôle clé dans l'innovation et la transformation numérique pour la clientèle d’entreprises. Le candidat idéal aura des compétences en leadership, en transformation numérique, et une expertise...

Une entreprise de télécommunications recherche un(e) Directeur(trice) pour diriger sa pratique des Services professionnels – CCaaS. Vous jouerez un rôle clé dans l'innovation et la transformation numérique pour la clientèle d’entreprises. Le candidat idéal aura des compétences en leadership, en transformation numérique, et une expertise...

Req Id: 426798 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the...

Overview Req Id:426798 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always...

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for...

**Minimum qualifications**: - Bachelor's degree in Computer Science or equivalent practical experience. - 5 years of experience in contact center technologies, including CCaaS, IVR, ACD, and CRM integration. - Experience with migrations to Cloud contact center solutions, Conversational AI, Natural Language Processing, and related contact center technologies...

A global digital consultancy seeks a Practice Leader for its Amazon Connect services in Vancouver, Canada. The successful candidate will build and manage a high-performing CCaaS practice, focusing on leading transformation projects and establishing strategic partnerships with AWS. Responsibilities include P&L management, driving innovation, and providing...

A global digital consultancy seeks a Practice Leader for its Amazon Connect services in Vancouver, Canada. The successful candidate will build and manage a high-performing CCaaS practice, focusing on leading transformation projects and establishing strategic partnerships with AWS. Responsibilities include P&L management, driving innovation, and providing...