Director Compliance

3 weeks ago

Old Toronto, Canada CIBC Full time
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you’ll be doing

Reporting to the Canadian Retail Banking Compliance (CRBC) Senior Director, Payments and Secured Lending, the Director, Payments portfolio which includes credit cards and pre-paid cards, provides specialized expertise, advice, independent monitoring and oversight regarding the bank’s Payments business, for CIBC and its direct bank and the digital banking division, Simplii Financial. CRBC supports its business partners by providing independent second line oversight and advice on the federal and provincial regulatory requirements primarily related to consumer protection, as well as voluntary codes and commitments. Together with the businesses who manage and support retail products, services and channels, or third parties who further the offer or sale of these products, CRBC works to manage and mitigate CIBC’s regulatory compliance risk. In fulfilling its mandate, CRBC works with its business partners to achieve their strategic growth plans and goals while maintaining strong regulatory discipline. CRBC advises on how to effectively and efficiently address regulatory requirements, oversees compliance with these requirements, and aims to anticipate and help our Bank prepare for regulatory changes that are expected to affect the businesses it supports.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed
  • Compliance Oversight – Lead the assessment of development and introduction of new products, services and business initiatives; advising on mitigating controls (including policies/procedures) necessary to address regulatory risks; timely and on-going identification, risk assessment and communication of changing regulatory requirements; effective and timely discussion, escalation and reporting of regulatory compliance risks and issues; establishing an appropriate regulatory compliance culture and supporting the business in achieving its strategic objectives while ensuring effective management of regulatory compliance risk and control processes.
  • Regulatory Oversight – Analyze new and pending laws, regulations and industry commitments that affect areas of responsibility ensuring that relevant issues and organizational risks are identified and raised for consideration by management in formulation and revision of policies, procedures and other control measures for regulatory compliance. You will also provide advice, recommendations and assistance in developing policies, procedures, training, and communications to ensure compliance.
  • Issues Resolution Management – Oversee or monitor the satisfactory resolution of complex, contentious or sensitive regulatory compliance issues, with significant product or business line implications, such as implementation of new client disclosure requirements, action plans to address a procedural non-compliance issue identified by external regulators, actions to address regulatory compliance control deficiencies, etc. Ensure that all significant compliance issues, such as deficiencies or regulatory risks (including Regulatory Compliance Issues (RCIs)) are reported to the Senior Director, the VP Compliance, the regulator, the Chief Compliance Officer and senior management, as appropriate.
Who you are

You can demonstrate experience in and have strong knowledge of regulatory compliance management processes. It’s an asset if you have previous working experience in compliance, risk management, legal, audit, or other governance groups in the financial services industry.

You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

Values matter to you. You bring your real self to work and you live our values trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location Toronto-81 Bay, 31st Floor

Employment Type Regular

Weekly Hours 37.5

Skills Advisory Services, Compliance Assessments, Leadership, Process Improvements, Regulatory Compliance, Risk Compliance, Strategic Objectives, Technical Knowledge #J-18808-Ljbffr

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