Security Technician

Security Technician - Service Convergint is looking for a team-oriented Embedded Security Service Technician to work in our Ottawa, ON location. In this position, you are responsible for providing customer and technical support for installed systems that may be moderately complex. You will respond to service calls, carry out Customer Support Programs, conduct small projects, and offer technical assistance, systems checkout, troubleshooting, maintenance, and repair routines for installed Security Systems. Who You Are You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves. Who We Are With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs that drive our unmatched culture, making us the #1 global, serviced‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. What you’ll do Installs, programs, tests, repairs, and services a variety of security systems and equipment. Act as a key interface for the provision of technical support and training for the customer, accountable for maximizing customer satisfaction. Refer only the most complex issues to higher levels. Implement, maintain, audit, and improve electronic security technology including security systems, servers, software, and systems integration, as well as communication and intelligence platforms. Support the administration and documentation of electronic security technology, providing training and support. Execute all work in accordance with Provincial and local regulations, general best practices, and company health and safety policies and procedures. Advise supervisor regarding customer satisfaction, product performance, installation techniques and standards, and suggestions for product improvements. Execute many of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start‑up, certification testing, customer training, close‑out documentation, and ongoing technical support. Identify potential project risks, communicate to appropriate parties, and assist in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines. Interact with third‑party companies and vendors regarding electronic security technology projects, service, and maintenance. Act as “our customer’s best service provider” at all times, ensuring Convergint is the customer’s first choice for service. Communicate with and work with other team members consistently to improve overall operations of the Convergint Technology Center and company. Keep up to date and informed on all company policies. Present a professional image of Convergint at all times in appearance and behavior. Perform other duties and responsibilities as requested or required. What You’ll Need Strong customer focus and ability to work under pressure; maintain awareness of and meet customer needs. Some experience with server and computer administration. Understanding of electronic security network infrastructure and architecture. IP address management and deployment. Ability to thrive in a rapidly changing environment with limited instruction. Strong communication skills and relentless attention to detail. Analytical mind capable of solving complex issues while remaining data informed. Strong project management skills. Hands‑on security systems installation, service, and maintenance. Experience with security systems troubleshooting. Self‑starter, able to work well without direct supervision. Solid mechanical and electrical aptitude (e.g., hand and power tools, wire stripping, crimping); ability to read blueprints and drawings; solid math skills. Frequent visits to jobsites required. Minimal overnight travel required. Valid driver’s license required. Strong verbal, written, and interpersonal communication skills. Solid organizational skills and ability to handle multiple projects simultaneously. Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficiency in other relevant applications. Requirements Diploma in Electronics preferred. Relevant trade experience preferred. Three to five years of previous, relevant field experience in the electronic security industry essential. In‑depth experience in a security role, which includes some combination of the management of electronic security technology, project management, and providing security systems support in a large‑scale environment. Solid experience with Windows and Linux‑based server and computer systems. Solid experience with server and computer administration. Disability accommodations Disability accommodations are available on request for candidates taking part in all stages of the recruitment process. EEO statement Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Security and Investigations Visit our Convergint careers site to learn more about the company and the exciting opportunities available. #J-18808-Ljbffr