Dual Surveillance Shift Manager

London, Ontario Casino/Bingo Part‑Time (Regular) Application Deadline (Internal Applicants Only): 12/17/2025 Dual Surveillance Shift Manager – Status Only Shift Manager Wage: $30.58 per hour The Gateway to Your Future You have an in-depth knowledge of the inner workings of a casino, have mastered the surveillance operator role, and possess rock‑solid understanding of table games. Now it's time to challenge yourself and take your career to a new level. In the Surveillance Shift Manager role, you will ensure the integrity of gaming operations are protected, will lead and work with the surveillance team, and use your natural attention to detail to identify, investigate, and report suspicious activity, unusual play or deviations from internal controls. We Provide Full benefits package for full‑time employees Retirement savings plan Exciting, supportive and fun work environment Family and friends discounts on travel, tech, food, beverage, and fitness Development and training opportunities Key Responsibilities Ability to mentor and lead others by example. Are reliable, diligent, and possess a high level of integrity. Cultivate a positive team‑oriented, collaborative and communicative environment. Are resourceful, observant, and meticulous in all areas of your work. Are confident with your judgement and can clearly convey your findings in writing. Can assess situations carefully, are sensitive in dealing with people and proactive in providing solutions. Work well with computers, Microsoft Office software, and digital recording and monitoring equipment. Supervises and manages team performance while participating in surveillance activities. Trains, coaches and provides corrective feedback and recognition of individual/team accomplishments.Communicates with surveillance staff and management regarding investigations, and current issues. Maintains knowledge of BCLC/AGLC, GPEB Policy and Procedure, FOIPPA and FinTrac. Initiates and conducts investigations and provides timely reports. What You Bring Two years? experience as a Surveillance Operator. Post‑secondary degree, diploma or certificate in a related field is an asset. Thorough knowledge of Gateway, BCLC/AGLC and GPEB policies pertinent to casino and surveillance operations. Working knowledge of Criminal Code of Canada, computer skills in word processing, spreadsheets, and presentation software. Ability to work in a dimmed, enclosed and controlled room, working in close proximity to colleagues. Capacity to sit for long periods of time. Razor‑sharp vision with ability to focus on a computer screen for long periods of time. Why Work for Us? Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it's like to be on a team that values your vision, skill and energy. Get to Know Gateway Gateway Casinos & Entertainment Limited (Gateway) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi‑pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com. Apply Now Not the right fit this time? Follow us on our careers social media pages Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team‑Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know. #J-18808-Ljbffr