Handover Manager

At Big Motoring World, we are BIG on what matters to both our staff and customers. We are one of the largest and fastest growing car supermarket groups in the UK and we pride ourselves on providing a class‑leading customer experience. We are seeking a customer focussed leader, ready to maintain a professional and efficient handover team for our customers, when collecting their newly purchased vehicles. Like our name suggests, we do everything BIG. BIG choice, BIG footfall and BIG opportunities to progress your career. Key Responsibilities To ensure your team provides a professional, friendly and efficient handover service to customers collecting their newly purchased cars, upholding a positive customer experience. Ensure staff within your team thoroughly check deal files to ensure that all relevant paperwork and monies have been received and required checks completed before releasing the car. Complete paperwork for part exchanges as applicable together with your team. Use online websites to tax the customer’s vehicle (or provide V62 form and relevant advice) and offer customer facilities to arrange their insurance. Manage the handover process, ensuring your team runs through any necessary information to ensure the customer is fully satisfied and safe to drive from site. Ensure customers are kept informed of the transaction progress by your team, including appointment follow ups and confirmation calls. Build relationships with customers with a view to anticipating future business and strengthening the Company’s reputation within the marketplace. Auditing team’s paperwork to maintain high levels of accuracy. Communicate clearly, proactively and professionally to customers, your team, management and colleagues alike and treat everyone with respect. Staff development, training and managing holiday calendars to ensure continual cover. Must have a valid, clean, full UK licence. A team leader that loves putting the customer first and strives to deliver exceptional service. A well‑presented, confident individual who is comfortable communicating to a diverse customer base. Good communicative skills (oral and written). Strong organisational skills. Honesty and integrity. Demonstrates a flexible approach to work that is focused on “getting the job done.” Acts proactively to add value and follows up to ensure problems remain solved. Team player. Effective time management and flexibility in working patterns needed. Literate, numerate and proficient computer skills. Management Experience. Career Progression We’re passionate about promoting from within. With thorough training across all our roles, you will have the opportunity to advance into senior roles and management positions. BIG Rewards Get exclusive discounts from hundreds of retailers, team nights out and much more Amazing Facilities You’ll be working in our state‑of‑the‑art, brand‑new building. On‑site parking available. Additional pay Schedule: 10 hour shift Licence/Certification Full Manual UK Driving Licence (required) Enter the vehicle details to perform a used car quick search Purchase Fee (included in optional final payment) Total Amount Payable Representative APR 11.9% Interest Charges Interest Rate (Fixed) 11.2% All our calls are recorded for monitoring and training purposesBig Motoring World is a trading name of Bapchild Motoring World (Kent) Limited.Company number 04742605 Registered in England and Wales. Big Motoring World is a trading name of Bapchild Motoring World (Kent) Limited. Company number 04742605. Registered in England and Wales. Registered off address: Big Motoring World Head Office, Bailey Drive, Gillingham Business Park, Gillingham, Kent, ME8 0PZ. VAT No: 812 457 050. Bapchild Motoring World (Kent) Ltd is authorised and regulated by the Financial Conduct Authority, FCA Registered Number 686118. Bapchild Motoring World (Kent) Ltd is authorised and regulated by the Financial Conduct Authority (FCA), FCA Registered Number 686118 for credit brokering activities. Bapchild Motoring World (Kent) Ltd is a Credit Broker, not a lender. We offer a limited range of finance products that we have selected. We will receive a commission from the lender for introducing you, which will either be a fixed fee or a fixed percentage of the amount you borrow. The lenders we work with pay commission at different rates. The exact amount of finance commission will be disclosed to you in good time before the conclusion of your finance agreement. Whilst we strive to provide you with suitable finance options, we receive financial incentives from our lenders which may influence the options we present. As a result, the products offered may not reflect the most competitive or impartial terms available in the wider market. Bapchild Motoring World (Kent) Ltd t/a Big Motoring World is also an Authorised Representative of AutoProtect (MBI) Limited, which is authorised and regulated the Financial Conduct Authority for Insurance Distribution (Firm Reference Number 312143). You can verify our authorisations on the FCA's Register by visiting http://www.fca.org.uk/register or by contacting the FCA on 0800 111 6768. #J-18808-Ljbffr