Customer Experience Applications Solution Architect

Customer Experience Applications Solution Architect Customer Experience Applications Solution Architect Winnipeg, MB Manitoba Hydro is consistently recognized as one of Manitoba's Top EmployersWe are a leader among energy companies in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that champions safety, supports innovation, and delivers on our commitment to customer service - while actively fostering a diverse, equitable, and inclusive workplace reflective of the communities we serve. Competitive salary and comprehensive benefits package. Nine-day work cycle, typically resulting in every other Monday off to support a balanced approach to work, family life and community. Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2-week period), depending on nature of work, operational requirements and work location. Position Overview With customers' expectations evolving as part of the ever-changing technological landscape, the Customer Support Applications team is seeking a dynamic and driven change leader for a full-time opportunity as a Customer Experience Applications Solution Architect. This individual will provide leadership and recommendations as Manitoba Hydro becomes more customer-centric in serving over 600,000 customers province wide. As a key member of the applications team supporting customer solutions & experience, you will be responsible for the solution architecture of the software solutions primarily within the domain of customer information solutions and systems. You will provide leadership in the areas of software/solution design and architecture, application modernization, and application integration, and will participate in the planning, design and implementation of software systems and solutions. You will work closely with the Solution Architects and Leads in the Enterprise Information Systems Department, plus collaborate closely with various departments within Digital & Technology (D&T), in particular, Enterprise Architecture, to model, recommend, and approve solution architectures, along with identifying opportunities to improve existing architecture components. Additionally, you will combine enterprise, business, data and technology architectures with D&T and Business strategies to achieve optimal outcomes. This position is suited for an individual who has the ability to work both independently and in teams, has excellent communication skills, is well organized, technology-savvy, quick to learn, and is familiar with Customer solution architecture (people, process, data, applications, and technology) in order to define and recommend optimal solutions. Responsibilities Partner with stakeholders to understand their strategic goals and formulate holistic plans to enable business capabilities, ensuring alignment with enterprise objectives. Utilize modern solution architecture tools and methodologies to model, and analyze business processes, users-system interaction, data flows, application components, and technologies. Participate in the system study phase including the project proposal, the definition of user requirements, development of alternatives, technical evaluation, and cost benefit analysis of alternatives and present recommendations. Collaborate with Enterprise and Solution Architects to develop and maintain reference architectures for software solutions, documenting as-built architectures and standards and ensure development and integration projects are aligned with enterprise architecture principles and consider industry best practices. Plan and carry out feasibility studies for medium and large applications/systems to establish the technical and economic implications. Keep abreast of technology trends and developments in the areas of solution design, architecture, development patterns and best practices; communicate accordingly to management and staff. Develop strong working relationships with industry contacts for the purpose of information exchange and awareness of new industry products and technological developments. May act as Project Leader, lead a working group, and/or participate in various architecture and technology projects, upgrades, or initiatives. Provide guidance and mentoring to junior staff and backup support to the section supervisor as applicable. Maintain comprehensive documentation of architecture decisions, configurations, and integrations. Ensure business continuity and disaster recovery plans are in place for critical systems. Qualifications A four year degree in Computer Science or Computer Engineering from a university of recognized standing with a minimum of five years of directly applicable systems analysis, systems architecture, and programming experience which includes a minimum of three years computer systems analysis/architecture experience, OR A two year diploma in Computer Programming Technology from an institute of recognized standing with a minimum of seven years of directly applicable systems analysis systems architecture, and programming experience which includes a minimum of three years computer systems analysis/architecture experience. Excellent analytical and technical skills with demonstrated experience in systems/solution architecture, design, and analysis. Demonstrated ability to analyze, plan, control and make decisions related to the development of technology solutions. Demonstrated ability and experience in software design and development with a particular emphasis on service-oriented architecture and Enterprise Architecture principles. Possess a working knowledge in the use of methodologies and tools required to analyze, architect, support, and manage the system development life cycle during a development project. Demonstrated ability to document, model, and analyse complex business processes, people, data, applications, and technology to formulate recommended solution architectures. Demonstrated ability to interpret business and engineering problems or processes with project originators and develop appropriate solutions in close liaison with business users. Ability to engage in problem analysis and the research of potential solutions while acting as a consultant to business users in defining the effectiveness of proposed systems. Demonstrated experience with both participating in and leading various types and sizes of technology implementation, integration, and enhancement projects with working knowledge of the Macroscope (SDLC) project deliverables. Demonstrated experience with coaching and motivating team members. Demonstrated ability to communicate effectively, both orally and in writing, with staff at all levels. Salary Range Starting salary will be commensurate with qualifications and experience. The range for the classification is $47.22-$65.19 Hourly, $90,484.68-$124,925.58 Annually. Apply Now Ready to join a team that energizes Manitoba and puts safety, innovation, and inclusion at the heart of everything we do? Visitwww.hydro.mb.ca/careers to learn more about this position and to apply online. We appreciate your interest in Manitoba Hydro and thank all applicants. Only those selected for the next stage of the selection process will be contacted. If you require accommodations during the recruitment process or need this posting in an accessible format, please let us know - we're committed to a barrier-free experience for all candidates. Additional Postings available from Manitoba Hydro #J-18808-Ljbffr