Senior Director, Business Operations
3 weeks ago
Senior Director, Business Operations (BizOps) Agilus' client is seeking a Senior Director of Business Operations to unify and scale front‑line and back‑office operations across Customer Support, Fraud Operations, and Payment Operations into a single, high‑performing organization. This role reports directly to the CEO and has a clear growth path to COO. Base pay range: CA$180,000.00/yr – CA$250,000.00/yr Direct message the job poster from Agilus Work Solutions. Key Responsibilities Build and lead a unified Operations org: Consolidate Support, Fraud Ops, and Payment Ops under one model; hire and develop managers; set structure, capacity planning, and performance management. Own launch readiness: Partner with Product, Engineering, Risk, Finance, and Data to ensure operational readiness for new features; create repeatable frameworks for staffing, tooling, and workflows. Drive AI‑first operations: Define strategy for automation and AI‑driven workflows (self‑serve support, agent assist, intelligent triage); measure impact and optimize continuously. Oversee payments operations: Ensure smooth execution of payment flows, exceptions, disputes, and reconciliation; strengthen controls and auditability in partnership with Finance. Establish operational excellence: Define KPIs/OKRs, build dashboards, improve quality and cost‑to‑serve, and implement escalation and incident management processes. Requirements 10+ years (or 8+ with exceptional fit) in BizOps/Operations leadership within high‑volume B2C environments, ideally with payments and risk/fraud components. Proven experience leading multi‑function operations teams and scaling through growth. Strong knowledge of payments operations (settlement flows, disputes, reconciliation controls). Ability to partner cross‑functionally and influence product roadmaps. Track record of leveraging automation and AI for efficiency and quality. Data‑driven operator with experience defining metrics and driving measurable improvements. Exceptional judgment and calm execution in high‑stakes situations. Nice to Have Experience in fintech, payments platforms, or marketplaces. Familiarity with modern support stacks (CRM, ticketing, QA tooling). Understanding of compliance/risk frameworks relevant to payments. Experience building shared services or ops platforms for multiple product lines. Why This Role is Special Own three mission‑critical teams and turn them into a single, scaled operating engine. Define what AI‑first operations looks like in a real payments + risk environment. Clear growth path to COO for a leader who can build durable systems and drive execution. Seniority Level Director Employment Type Full‑time Job Function Product Management, Finance, and Information Technology #J-18808-Ljbffr
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CA-Managing Director
3 weeks ago
Toronto, ON, Canada LEON CYCLEManaging Director Full timePosition Title: Managing Director, Canada Reports to: Founder & CEO Location: Toronto Leon Cycle introduction: Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels...
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Senior Director, Business Operations
2 weeks ago
Toronto, Canada Agilus Work Solutions Full timeSenior Director, Business Operations (BizOps) Agilus' client is seeking a Senior Director of Business Operations to unify and scale front‑line and back‑office operations across Customer Support, Fraud Operations, and Payment Operations into a single, high‑performing organization. This role reports directly to the CEO and has a clear growth path to COO....
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Senior Director of Business Operations
3 weeks ago
Toronto, Canada hireVouch Full timeSenior Director of Business Operations As the Senior Director of Business Operations you will get to unify and scale front-line and back-office operations across Customer Support, Fraud Operations, and Payments Operations into a single, high-performing organization. This leader will own operational readiness for major product and feature launches, define and...
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Senior Director of Business Operations
3 weeks ago
Toronto, Canada hireVouch Full timeSenior Director of Business Operations As the Senior Director of Business Operations you will get to unify and scale front-line and back-office operations across Customer Support, Fraud Operations, and Payments Operations into a single, high-performing organization. This leader will own operational readiness for major product and feature launches, define and...
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Senior Director of Business Operations
3 weeks ago
Toronto, Canada hireVouch Full timeSenior Director of Business Operations As the Senior Director of Business Operations you will get to unify and scale front-line and back-office operations across Customer Support, Fraud Operations, and Payments Operations into a single, high-performing organization. This leader will own operational readiness for major product and feature launches, define and...
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Director
2 weeks ago
Toronto, Ontario, Canada Isaac Operations Full timeCompany DescriptionWho we are.While technically we're an operational consultancy, we don't like to call ourselves consultants. We're a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving...
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Senior Director, Business Development
3 weeks ago
Toronto, Canada The Trade Desk Full timeJoin to apply for the Senior Director, Business Development role at The Trade Desk Join to apply for the Senior Director, Business Development role at The Trade Desk The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and...
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Senior Director of Business Operations
3 weeks ago
Toronto, Canada hireVouch Full timeAs the Senior Director of Business Operations, you will get to unify and scale front‑line and back‑office operations across Customer Support, Fraud Operations, and Payments Operations into a single, high‑performing organization. This leader will own operational readiness for major product and feature launches, define and implement an AI‑first...
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Senior Director of Business Operations
2 weeks ago
Toronto, Canada hireVouch Full timeAs the Senior Director of Business Operations, you will get to unify and scale front‑line and back‑office operations across Customer Support, Fraud Operations, and Payments Operations into a single, high‑performing organization. This leader will own operational readiness for major product and feature launches, define and implement an AI‑first...
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Senior Director, Business Development
3 weeks ago
Toronto, Canada The Trade Desk Full timeJoin to apply for the Senior Director, Business Development role at The Trade DeskJoin to apply for the Senior Director, Business Development role at The Trade DeskThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and...
