Interim Front Office Supervisor
8 hours ago
DescriptionDirect and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to brand & Company standards, policies, and procedures.Ensure that qualified personnel are selected, hired and trained in all areas of responsibility.Must ensure that all personnel are trained & kept well informed of department objectives and policies.Ensure the proper image is being maintained by all Team Members with respect to grooming and uniform standards.Participates in the development of short-term and long-term financial and operational plans for the hotel which support the overall objectives of the Company.Assists General Manager with the execution of marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.Maintains reservations systems such as Yield Management System and Property Management System.Assists General Manager with the monitoring of the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Suggests and implements corrective actions.Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Suggests and implements corrective actions.Creates an operating environment that assures consistent guest satisfaction. Ensures proper handling of guest complaints.Ensures implementation of appropriate technology solutions to increase customer service and hotel revenues.Prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keeps all departments notified of any fluctuations in business levels, special guests, groups, etc.Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.Develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs.Monitor and analyze the payroll for Rooms Division to ensure maximum effectiveness towards guest’s services while realizing full profit potential.Display a high degree of professionalism and integrity as befitting a member of management.Respond properly and take a supervisory role in any hotel emergency or safety situation, as well as ensure the proper control and instructions of said emergency procedures to the Rooms Division.Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, provincial, or municipal authority.Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.Ensures implementation of applicable preventive maintenance programs that protect the physical assets of the hotel.As required of all hotel associates, assists any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times.Personal vehicle to travel locally or to other locations is a primary job dutyOther duties as assigned by the management. #J-18808-Ljbffr
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Interim Front Office Supervisor
5 days ago
Moncton, Canada Comfort Inn Moncton East Full timeDirect and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to brand & Company standards, policies, and procedures. - Ensure that qualified personnel are selected, hired and trained in all areas of responsibility. - Must ensure that all personnel are trained & kept well informed of department objectives and...
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Front Office Supervisor
7 days ago
Moncton, Canada Four Points by Sheraton Moncton Full timeThe Front Office Supervisors are a crucial component in the smooth operation of the Guest Services Department by assisting the front-line staff and other departments whenever needed to ensure exceptional guest service satisfaction. **DUTIES & RESPONSIBILITIES**: - Train and assist the guest services department ensuring all balance their shift. - Create a...
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Front Office Manager
1 day ago
Moncton, Canada Leons Furniture and Appliances Full timeLeon’s Moncton is currently looking for a Front office Manager who is focused on delivering a world class customer service experience to our valued customers. Great customer support is a vital part of our business! As a member of our team you will be responsible for completing daily reports, maintaining customer accounts, assisting with various tasks...
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Front Office Supervisor
23 hours ago
Moncton, Canada Marriott International, Inc Full time**Job Number** 23017132 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Beausejour, 750 Main Street, Moncton, New Brunswick, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, verifying guest identity, form of payment,...
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Assistant Manager of Front Office
4 days ago
Québec City, Canada Marriott International Full timeJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...
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Front Office Supervisor
7 days ago
Moncton, Canada Marriott International, Inc Full time**Additional Information** **Job Number**24184908 **Job Category**Rooms & Guest Services Operations **Location**Delta Hotels Beausejour, 750 Main Street, Moncton, New Brunswick, Canada, E1C 1E6 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning...
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Front Desk Supervisor/bilingual
5 days ago
Moncton, Canada Hampton Inn and Suites Moncton Full timeThe Front Desk Supervisors are a crucial component in the smooth operation of the Guest Services Department by assisting the front-line staff and other departments whenever needed to ensure exceptional guest service satisfaction. **DUTIES & RESPONSIBILITIES**: - Train and assist the guest services department ensuring all balance their shift. - Provide...
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Relief Supervisor-front Office
2 weeks ago
Moncton, Canada Marriott International, Inc Full time**Additional Information** Relief Supervisor **Job Number** 23104880 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Beausejour, 750 Main Street, Moncton, New Brunswick, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying...
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Front Office Administrator
8 hours ago
City of Langley, Canada Newton Industries Ltd Full time20215 102 Avenue, Langley Township, BC, Canada Job Type Full Time Workspace On Site About the Role We seek a dedicated and detail-oriented Front Office Administrator to join our team. The ideal candidate will excel in customer service, possess strong organizational skills, and have a keen eye for detail. This role involves managing customer orders,...
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Director of Front Office
2 weeks ago
Quebec City, Canada Marriott International Full time**JOB SUMMARY** Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute...
