Associate Site Director

Job Title

Associate Site Director (Onsite)

Job Description

Join a world-class team in CAN Chatham, as an Associate Site Director We’re Concentrix. The intelligent transformation partner
- solution-focused, tech-powered, intelligence-fueled. As a global technology and services leader, we power the world’s best brands, today and for the future. Leveraging unique data insights, profound industry expertise, and cutting-edge technology solutions, we serve as a strategic transformation partner. Our aim is to empower organizations globally, streamlining their operations, interactions, and transactions. (Military veterans are encouraged to apply.) Career Growth and Personal Development

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why

we offer
a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned. What You Will Do in This Role

The Associate Site Director will oversee the Customer Care operations at our Chatham, Ontario location. Will be fully responsible in overseeing the operating, including managing a group of leaders who own driving exceptional customer experiences for the clients we support. Act as a talent magnet to attract, retain and develop a high-performance team that is focused on continuous learning and improvement. Analyzes operations and efficiency of the operations team and implements changes to ensure best class service. Monitors and executes staffing, budget, training and general HR practices for all site personnel using functional support. Has hiring, development and performance management responsibility for direct reports. Direct and manage all site activities and performance strategies, collaborates with Workforce Management, Training, Quality, Human Resources, etc. This role needs a strong team player who understands how to work effectively in a large, fast paced, evolving organization; establish and maintain effective working relationships across the organization; mentor teams and ensure success by driving operational excellence daily. Can demonstrate abilities to be a great site leader
- overseeing multiple programs, 250+ FTE Strong relationship developer with clients
- clients are Auto & Tech so those industries would be a plus Demonstrate capabilities to work across different departments
- Ops, Training, Quality, TA, Facilities, etc MUST be onsite in Chatham location every day, not a hybrid position Deliver expert customer experiences…with a smile Your Qualifications

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Associate Site Director role include: 18 Years of age or older with a completed High School Diploma or GED required Oversee and running a site of approx. 250 staff members Responsible for client interaction for multiple clients, Key Process Indicator (KPI) attainment and complete financial accountability Experience in managing multiple lines of business types High customer satisfaction and achievement of Service Level Agreements Promote employee satisfaction and low attrition Maintain a positive working environment and promote company culture initiatives Monitors and ensures existence of supportive working environment(s) to promote high job satisfaction and morale Manage operating budget for sites to meet profitability margins Ensures operations delivery of client requirements as per contractual agreement, for example Customer Satisfaction (CSAT) where applicable, service levels and other program KPI Monitors center performance to ensure quality and service goals are met Establishes, builds and monitors ongoing client relations ensuring effective and positive customer interaction and satisfaction Willingness to work a flexible schedule What’s in it for You

The base salary range for this position is $97,900.00
- $120,000.00, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays. Paid training and lucrative employee referral program. DailyPay enrollment option to access pay "early," when you want it. Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, On