Senior Technical Manager

As a proud subsidiary of NEC Corporation, Netcracker is a global software leader driving innovation at scale. We combine an open Agentic AI Platform with Cloud Native IT Solutions to help telecommunication providers transform, innovate, and deliver results that matter. Powered by cutting‑edge technology—and the passion of our people—we unlock new opportunities, spark innovation, and create better digital experiences for millions worldwide. Join us and be part of a team that is not just keeping up with the digital future—we’re leading it. Position: Senior Technical Manager Terms of Employment: Full‑time / Permanent Hours of Work: 40 hours / week Benefits: Eligible for discretionary bonuses and/or salary increases in accordance with company policy. Eligible for basic medical, prescription, dental, vision, paramedical services, basic life, AD&D, STD, LTD and voluntary RRSP. As a Senior Technical Manager you will be responsible for overseeing the end‑to‑end solution delivery including planning, execution, monitoring, and closure, working closely with IT/Engineering and cross‑functional teams. You will be required to provide subject‑matter expertise upon request by various teams in such areas as telecommunications, data communications, information systems and technology infrastructure design, administration, security, maintenance and support for both client‑driven and Netcracker’s internal projects. You will often create training programs for new developers. Your role will include leading the development, implementation and maintenance tasks for systems and processes as required by the project, including troubleshooting any potential issues. You will make key decisions that relate to continuous improvement within all areas of technical operations and supervise developers responsible for these tasks. You will also oversee activities pertaining to release deployment, major promotion launches, customer migration and other important milestones. Role and Responsibilities Coordinating a team of 10 people, growing Netcracker Order Entry component expertise, building the learning path for cloud components in the support department; Leading the technical triage process of incoming incidents across Netcracker components (Order Entry, Product Offering Catalog, Order Management, Data Flow); Building and maintaining data cleanup processes between external systems and Netcracker modules, introducing new tools and approaches to optimise the flow; Participating in on‑call shifts and supporting release installations; Driving performance problems investigation: analysing systems using various tools such as Eclipse Memory Analyzer, profilers, custom tools for thread‑dump analysis, and different monitoring systems; Coordinating communication between L2 and L3 teams to improve the KPIs and meet the SLA requirements; Participating in workshop sessions with business users and the support team to collect comprehensive business requirements, clarify the system behaviour and suggest design improvements; and Creating training programs for new developers. Required Qualification A Bachelor’s degree (or higher) in Telecommunications, Computer Engineering, Computer Science, or a related field; Minimum 5 years of application software implementation experience and expertise in applying technology to meet customer needs; Minimum 5 years of experience in a technical position in a telecom company; Minimum 3 years of experience supervising teams of IT professionals; Excellent knowledge of Business Support Systems ("BSS") and Operation Support Systems ("OSS"); Thorough experience in coordinating and overseeing internal staffing of employees for international projects, ensuring optimal team composition and efficient resource allocation across diverse geographic locations; Extensive experience in triaging and ensuring timely resolution and efficient workflow management; Experience in developing and delivering training programs for software developers; Proven knowledge of software development life cycle; Detailed experience with investigation of system performance issues and using associated tools; Ability to travel on short notice for varying periods of time; Fluent English language as a principal business communication language. 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We will retain only limited aspects of your Data for a period of two years after we have communicated our decision to you. We may also retain your application so we can consider you for future roles, if this is acceptable to you. After these periods, we will securely destroy your Data. Under certain circumstances, by law you have the right to: Request access to your Data (commonly known as a "data subject access request"). Request correction of the Data that we hold about you. Request erasure of your Data. Object to Processing of your Data. Request the restriction of Processing of your Data. Request the transfer of your Data to another party. For any questions about this privacy notice, please contact Privacy@Netcracker.com. You have the right to make a complaint in relation to how your data is used at any time to the supervisory authority in the country you are resident in, where you work, or where the alleged infringement of your data rights took place. #J-18808-Ljbffr