Site Manager

5 days ago

Toronto, Ontario, Canada Red Door Shelter Full time
About Red Door Red Door is a not-for-profit organization. The mission of the Red Door Shelter is to end homelessness for each family that comes through our doors by providing safe, temporary refuge and critical services to support them in healing, rebuilding their lives, and integrating back into a community. At Red Door, we strive for quality care, advocacy, collaboration, integrity, and accountability. Overall Responsibility Reporting to the Director of Client Services, the Site Manager is responsible for achieving and maintaining high standards in the overall delivery of client services at our GBV/VAW shelter. The Site Manager is responsible for providing leadership and oversight to the shelter's Program Managers, ensuring that performance expectations are met and exceeded. This role involves guiding and supporting Program Managers through regular coaching and mentoring, fostering their professional growth and development. Additionally, the Site Manager cultivates a positive work environment that emphasizes teamwork, cooperation, and mutual respect among all employees. Establishing and maintaining transparent communication that bolsters team coordination, addresses disagreements, and promotes an open exchange of ideas and thoughts. Regularly evaluate staff performance, offer constructive feedback, and support professional development to strengthen the overall effectiveness and efficiency of service delivery. Responsibilities:
  • Collaborate with the Director of Client Services and the management team to implement the Strategic Plan, with a focus on building the capacity of managers to deliver high-quality services and programs for the women and children accessing the GBV/VAW shelter.
  • Contribute to the development of long-term plans that align with the organization's Vision, Mission, and Values, while exploring opportunities to integrate resources and programs for greater impact.
  • In consultation with the Director of Client Services, support preparing and maintaining client and staff policy documents and manuals.
  • Support development and implementation of Site operational policies and procedures approved by the Director of Client Services.
  • Collect, record, and submit statistical information to the Director of Client Services as required by the funders.
  • Provide input into the annual budget planning process to ensure adequate staffing and resources for service and program delivery.
  • Manage and operate within the prescribed annual budget as it pertains to purchases or expenses.
  • Oversee and guide the Business Coordinator in managing the facility.
  • Maintain compliance with staffing level standards, monitor staff and relief schedules, and ensure smooth operation of shelter activities.
  • Oversee shelter staff and Program Managers' performance, fostering teamwork and collaborative relationships through effective communication systems.
  • Promote fair and equitable staff treatment, creating a workplace that consistently supports human resources and Diversity, Equity, and Inclusion (DEI) initiatives.
  • Engage in recruitment, selection, orientation, training, and evaluation processes to meet service and program staffing requirements efficiently.
  • Coordinate and supervise client services to address client needs effectively, managing resources for optimal support.
  • Lead dispute resolution efforts on-site, employing collaborative processes to achieve constructive and positive outcomes.
  • Develop, approve, and review shelter programs in collaboration with the Director of Client Services and Program Managers to ensure successful outcomes.
  • Uphold the shelter's quality standards in both environment and programming, adhering to funder-established criteria.
  • Respond to, direct, and implement appropriate interventions for crisis situations.
  • Actively participate in maintaining a safe and healthy work environment by identifying potential health and safety concerns and ensuring compliance with health and safety regulations.
  • Communicate promptly with the Director of Client Services regarding shelter/client issues, complaints, incidents, and serious occurrences.
  • Perform additional responsibilities and tasks as needed.
Qualifications:
  • A Master's or Bachelor's degree in social sciences, community psychology, counselling, health, or a related field, coupled with experience in the GBV/VAW.
  • A minimum of 3 - 5 years of managerial experience, with a history of leading diverse teams, supervising staff within a unionized setting and program managers.
  • Knowledge of shelter operations, the non-profit landscape, services funded by different levels of government, and relevant community resources.
  • Experience working and supporting abused women and children, crisis intervention, case management, counselling, and advocacy work.
  • Ability to work with compassion, trauma-informed, social justice, and within anti-racism and anti-oppression frameworks.
  • Knowledgeable about the challenges and obstacles encountered by women and children who have experienced abuse during the recovery and reintegration phase.
  • Skilled in addressing the complex needs of clients with compassion and a deep understanding of trauma's impact on individuals and families.
  • Strong people management skills and the ability to effectively manage, coach, and develop a diverse team of talented, professional staff.
  • Strong planning, decision-making, leadership, and organizational skills.
  • Excellent conflict management, problem-solving, and team-building skills.
  • Strong administrative and budgeting skills. High level of attention to detail.
  • Demonstrated flexibility and effectiveness with a rapidly changing 24x7 environment, short deadlines, and multiple programs' client needs.
  • Comfortable using technology, adapting and learning new systems. Working knowledge of Microsoft 365 and database software.
  • Ability to learn on the job and apply new processes and procedures.
  • Strong verbal and written communication skills.
Employment Type: Full-Time, Permanent Hours of Work: Monday to Friday, 35 hours per week (with flexibility to work some evenings and weekends) On-Call Responsibilities: Scheduled based on rotation among program managers. Salary: $86,751 - $95,642.98 per year (negotiable based on experience) plus on-call compensation. Benefits: Red Door offers generous benefits such as Paid Vacation, Sick Time, Health & Dental coverage, Vision care, Life & Disability coverage, Health Spending Account, and an Employee Assistance program. Reports to: Director of Client Services Start Date: May 2025 Deadline for applying: March 31, 2025, by 5:00 pm EST We thank all applicants; however, only those selected for an interview will be contacted. NO PHONE CALLS PLEASE. The Red Door is an equal opportunity agency that welcomes applications from all interested individuals. We particularly encourage those with lived experiences and affinities that align with our clients, as this allows us to effectively represent their interests. We also strongly invite women-identifying individuals, members of the 2SLGBTQ+ community, Black, Indigenous, and people of colour, newcomers to Canada, and individuals with disabilities to apply. Please note that our main office and our Violence Against Women shelter are not fully wheelchair accessible.
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