Front Office Manager

Join to apply for the Front Office Manager role at RoomsRelay Base pay range CA$70,000.00/yr - CA$80,000.00/yr We are supporting a confidential search for an experienced Front Office Manager to join a large, full-service hotel located in the Toronto airport market. This is an active vacancy within a professionally managed operation that serves a high-volume mix of business, airline, group, and transient guests. The Front Office Manager oversees daily front office operations and delivers a consistent, high-quality guest experience in a fast-paced environment. Why This Role Will Appeal to You This position offers the opportunity to lead a sizeable front office team within a complex, high-traffic hotel environment where operational excellence and guest satisfaction matter every day. The organization values strong leadership, clear processes, and internal development. This is an excellent role for a front office professional looking to take on broader responsibilities, strengthen their leadership experience, and grow within a structured hotel environment. Role Overview The Front Office Manager is responsible for the overall performance of the front desk, guest services, and related front office functions. You will lead a diverse team, manage daily operations, and ensure service standards are consistently met while balancing operational efficiency and guest needs. Key Responsibilities Oversee day-to-day front office operations, including front desk, guest services, and related functions. Lead, schedule, and support a team of front office supervisors and associates to ensure consistent service delivery. Ensure a positive guest experience by proactively addressing guest feedback, concerns, and service recovery situations. Monitor room inventory, arrivals, departures, and VIP handling in coordination with housekeeping and revenue teams. Maintain compliance with brand standards, service procedures, and operational policies. Support staffing, training, onboarding, and performance management of front office team members. Coach and mentor supervisors and team members through ongoing feedback and development. Manage front office budgets, labour controls, and productivity metrics. Ensure accuracy in billing, cash handling, and front office reporting. Collaborate closely with housekeeping, maintenance, sales, and security to support overall hotel operations. Participate in departmental meetings and contribute to broader operational planning. Support emergency procedures and ensure team readiness for high-volume or irregular operations. What We’re Looking For Previous experience in a Front Office Manager or Assistant Front Office Manager role within a full-service hotel. Experience managing teams in a high-volume or complex operating environment. Strong leadership and communication skills with a calm, professional presence. Solid understanding of front office systems, procedures, and guest service standards. Ability to manage multiple priorities while maintaining attention to detail. A guest-focused mindset balanced with operational discipline. What the Role Offers Competitive salary and benefits package. Opportunities for development and career progression within a larger hotel organization. Supportive leadership and clear operational expectations. Seniority level Director Employment type Full-time Job function Management Industries Hotels and Motels and Accommodation and Food Services Referrals increase your chances of interviewing at RoomsRelay by 2x Get notified about new Front Office Manager jobs in Toronto, Ontario, Canada. #J-18808-Ljbffr