Bilingual Health Benefits Customer Service Analyst

2 days ago

Edmonton, Division No. 11, Canada Medavie Full-time

Deliver bilingual health benefits support from home with Medavie, combining clear communication, critical thinking, and accurate request processing.

This permanent full-time Analyst role serves the Medical Authorization Centre within Federal Administered Programs. You will answer inquiries about health care benefits and program eligibility. The work requires reviewing requests, understanding client needs, and communicating clearly with professionals, consultants, clients, and stakeholders in both official languages.

Key Responsibilities:

  • Answer incoming health-related calls and inquiries
  • Process requests from health care professionals
  • Explain benefits and program eligibility information
  • Communicate with clients and internal stakeholders
  • Provide dedicated customer service across service areas

Requirements:

  • Fluent English and French communication skills
  • Ability to work quickly and accurately under pressure
  • High attention to detail during prolonged computer use
  • Post-secondary diploma, degree, or relevant experience
  • Ability to work independently and collaboratively

Bring bilingual customer service, problem solving, and health benefits expertise to Medavie’s Medical Authorization Centre team.