Remote Service Intake Specialist
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Service Request Intake Assistant position, remote, full-time, in Canada. You read incoming messages or online forms, determine the request category, and record the details to begin the service process. The role focuses on accurate data capture and clear communication, not on decision making.
You will not decide if a service is covered or promise outcomes. You route complete requests to the appropriate team, keep the customer’s words and the checked details visible, and help ensure the intake
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