Technical Program Manager

Role OverviewMicromart is redefining convenience - turning any location into a retail opportunity with our Smart Store platform. By combining hardware, software, and data, we’re building a delightful unattended shopping experience for consumers and making operating an unattended Smart Store easy for entrepreneurs.We are building the next generation of IoT-enabled Smart Stores - Smart Stores that blend electro-mechanical engineering, computer vision, and cloud software.As our Technical Program Manager, you will be the primary technical and operational liaison between our company and our Contract Manufacturer to ensure consistent quality and on-time delivery of finished units.You will manage the entire production lifecycle: from receiving components and managing inventory, to supporting our Contract Manufacturer with production challenges and overall project management. This role requires technical fluency (electro-mechanical, IoT), exceptional organization, the ability to manage partners, people and process.Local travel will be required between office, contract manufacturer and warehouse locations (all within GTA, up to 1 hour away from downtown office). Valid G drivers license required, personal vehicle preferred, mileage reimbursed.Key ResponsibilitiesInventory & Component ManagementReceiving & Quality Assurance: Build and run processes for receiving, inspecting, and validating incoming components to ensure they meet hardware/software specifications.Custom Component Configuration: Manage workflows, space, technicians, and documentation for flashing/configuring components, assembling proprietary components, and pre-kitting.Spare & Safety Stock: Implement systems to maintain ideal stock levels and ensure full traceability across all inventory locations (office, warehouse, CM etc).Contract Manufacturer (CM) Management & Continuous ImprovementInventory Logistics: Coordinate the timely delivery of custom components to the CM.Production Oversight and Final Acceptance: Act as the primary technical and operational liaison with the CM. Perform training, monitoring assembly, integration, testing, and overall build quality. Sign off on completed production prior to shipping.Issue Resolution: Rapidly diagnose and resolve production, configuration and quality issues, onsite or remote.Performance Management: Document and track CM performance KPIs (eg throughput, first-pass yield, defect rate, cost)SOP Ownership: Maintain and update all build instructions, SOPs, troubleshooting guides and quality expectations.Change Management: Serve as custodian for all build documentation, revision history, and manufacturing records. Lead NPI, ECO, and EOL transitions with engineering and the CM.Project Management, Tracking & ReportingProduction Scheduling: Build and update project plans/Gantt charts, identify critical dependencies, and ensure production rate meets customer delivery timelines.Cross-Functional Communication: Provide frequent updates to Sales, Customer Success, Supply Chain and Engineering.Documentation: Maintain complete and accurate production, QA, and shipping documentation, including serial numbers and lot tracking.Inventory Reconciliation: Lead monthly physical inventory audits across all sites (office, warehouse, CM).QualificationsMust HaveTechnical degree (Engineering or related) or equivalent hands-on experience5+ years in technical program management, manufacturing, or operations for hardware / IoT productsStrong technical fluency across electro-mechanical systems, firmware flashing, sensors, cameras, networking, and embedded devicesHands-on experience assembling, configuring, testing, and shipping complex hardwareExperience managing Contract Manufacturers as the primary technical and operational point of contactStrong program management skills: production scheduling, dependency tracking, and delivery accountabilityComfortable building and owning SOPs, QA processes, and revision-controlled manufacturing documentationProficient with modern software, automation, and AI-powered tools to run technical operations efficientlyClear, confident communicator who takes ownership and solves problems end-to-endNice to HaveExperience with NPI, ECO, or EOL transitionsFamiliarity with ERP/MRP systems and inventory traceabilityBackground in Lean / Six Sigma or continuous improvementExperience with computer vision hardware, refrigeration, or logistics-heavy productsWhat We OfferCompetitive salary + equity packageHealth, dental, and vision benefits (for employees and dependents)Free meals at the office through KitchenMateMonthly gym-membership stipendRemote flexibility with access to our Toronto officeDowntown office location next to Union Station with gym, pickleball court, and much more.Micromart is an equal-opportunity employer and welcomes applicants from all backgrounds. #J-18808-Ljbffr