Operations Manager

OverviewOperations Manager role at ME Law - Business Litigation Lawyers. Full-Time, Executive level, reporting to the Leadership Team.Position DetailsPosition: Operations ManagerTerm: Full-TimeSeniority Level: Executive (reporting to Leadership Team)About UsME Law Professional Corporation is a litigation practice located in downtown Toronto. We specialize in civil litigation, particularly real estate, estates, and corporate & commercial litigation. For more information, visit https://www.melaw.ca and https://melaw.applytojobs.ca/.What We OfferBase pay range: CA$80,000.00/yr – CA$130,000.00/yrContemporary office settingClear growth trajectory and opportunitiesRespectful and inclusive workplace cultureWell-established operational infrastructure with effective systems, policies, and workflowsCompetitive salary with potential performance-based componentsKey ResponsibilitiesDesign, maintain and optimize workflows across departments (HR, interdepartmental workflows, client communications, etc.)Automate recurring operational tasks and implement SOPs for key processesLead recruitment for staff roles (screening, interviewing, onboarding, probation)Oversee day-to-day HR matters, including performance reviews, career development planning, conflict resolution, and culture managementManage employee lifecycle events including investigations, discipline, terminations, and exit interviewsTrack and analyze weekly metrics and department KPIs; compile reports for the Leadership TeamAlign roles and responsibilities across the firm to promote accountabilityEnforce internal policies, handbooks, and operational protocolsCreate internal systems to monitor timelines, workloads, and outcomesManage vendor relationships and oversee service quality for outsourced functionsCollaborate with marketing, legal, and business development to ensure operational alignmentIdentify and resolve workflow inefficienciesEnsure internal systems support performance, client service, and compliance goalsWhat We're Looking ForProblem-solver with initiative and internal driveAbility to build high-trust, performance-focused teamsExcellent interpersonal judgment and emotional intelligenceAttention to detail and timely follow-throughAbility to develop and enforce SOPs and internal workflowsComfort addressing personnel issues (performance, culture, misconduct)Understanding of operational dashboards and HR tech toolsAbility to operate autonomously without micromanagementProven track record of improving organizational efficiency and accountabilityAbility to bring structure to a fast-moving environmentMaintains confidentiality and professionalismValues data, process, and people; avoids siloed thinkingCollaborates with Leadership Team on sensitive mattersUnderstanding of employment laws, workplace safety, and professional conduct standardsQualifications5–10+ years of experience in operations, HR, accounting, or business administrationMinimum 3 years in a law firm or professional services organizationExperience implementing internal systems, SOPs, or workflow automationHR management experience, including recruitment, performance management, and conflict resolutionStrong knowledge of employment law, investigations, and documentation standardsFamiliarity with Ontario legal compliance obligations (ESA, Rules of Civil Procedure)Experience tracking and presenting operational metrics, OKRs, or KPIsStrong communication and systems-thinking skillsBachelor’s degree in Business/HR/Operations or related field (MBA or CHRP/CHRL a plus)Compensation & BenefitsSalary: CA$80,000.00–CA$130,000.00+ per year (fixed / performance-based / profit-sharing)Extended Health CarePerformance bonusesCompany events and paid conferencesPaid trainingSchedule & LocationSchedule: Monday to Friday, 9:00am – 5:00pmWork Location: Hybrid (onsite/remote) in Toronto, ON M5S 2V6Relocation or reliable commute requiredEducationBachelor’s Degree requiredRecruitment Privacy PolicyBy submitting an application, you consent to ME Law Professional Corporation storing and processing your personal information.We are an equal opportunity employer. Your data will be kept confidential and not shared with third parties, except as required by law or for processing your application.Unsuccessful applicants data retained for up to 12 months to monitor processes; you may need to reapply for future roles.Note: This description retains the essential content related to the Operations Manager role and its requirements while removing extraneous or outdated items. #J-18808-Ljbffr