ITSM Expert
3 weeks ago
Crédit Agricole CIB (CA-CIB) Canada is the home of Crédit Agricole CIB Canada Branch and Crédit Agricole Services & Operations.The Canada Branch has offices in Montreal and Toronto, providing financial services to Canadian Financial Institutions, Banks, Pension Funds & SSA and to large Canadian headquartered international corporations.Crédit Agricole Services & Operations is hosting a part of all Crédit Agricole CIB’s support functions, from KYC, Back Offices, Risk, IT, Legal or Finance supporting our growing operations in the Americas and complementing our European and Asian operations platforms in a “follow the sun” approach.When you join CA-CIB Canada, you are joining a certified Great Place to Work employer, and a highly engaged workforce.The department and positionThe department is responsible for development and maintenance of Capital Market applications used by worldwide users.“Run the bank” is the first mission of IT department. It involves many frontline IT professionals who understand the nature of business operations, timing of activities & data flowing through internal and external systems. They are continuously working with business users, infrastructure engineer and system managers.The candidate will join the Montréal Capital Market Run the bank team in charge of running application for capital market from Front-Office (Murex, Apex, Orchestrade…), Back-Office (Summit, Calypso…) and Market data referential (Asset Control..), Market Risk applications (in-house application on big data technologies) and ensure to create and manage controls for the RUN Teams.The candidate will join the Run Control Tower team a transversal and worldwide team.Candidate is expected to be a source of proposals for improving the Run/ITSM practices of the support teams and quality management. The candidate is not expected to perform IT support activities, but he/she should have or should be able to acquire sufficient knowledge to fully understand the operational problems of IT support.KEY RESPONSABILITIESThis team is mainly responsible for:Streamlining ITSM processes (Incident Management, Request Management, Problem Management, Change Management..) and practices across all teamsDrafting & Reinforcing Best Practices to teams globally (training, acculturation on run process/tools)Creating, Analyzing & Presenting KPI’s to all management & suggest improvement pointsProduction monitoring and improvement for all Capital Markets IT support teamsRelay for regulators, auditors and/or IGE on the production topics.In charge of coordinating Major Incidents impacting several teams (Events, Crisis, WIP and ad-hoc exercises) #J-18808-Ljbffr
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ITSM Expert
3 weeks ago
Montreal, Canada Crédit Agricole CIB Full timeJoin to apply for the ITSM Expert role at Crédit Agricole CIB.Crédit Agricole CIB (CA-CIB) Canada is the home of Crédit Agricole CIB Canada Branch and Crédit Agricole Services & Operations. The Canada Branch has offices in Montreal and Toronto providing financial services to Canadian Financial Institutions, Banks, Pension Funds & SSA and to large...
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ITSM Expert
3 weeks ago
Montreal, Canada Crédit Agricole CIB Full timeJoin to apply for the ITSM Expert role at Crédit Agricole CIB . Crédit Agricole CIB (CA-CIB) Canada is the home of Crédit Agricole CIB Canada Branch and Crédit Agricole Services & Operations. The Canada Branch has offices in Montreal and Toronto providing financial services to Canadian Financial Institutions, Banks, Pension Funds & SSA and to large...
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ITSM Expert
3 weeks ago
Montreal, Canada Crédit Agricole Group Full timeCrédit Agricole CIB (CA-CIB) Canada is the home of Crédit Agricole CIB Canada Branch and Crédit Agricole Services & Operations. The Canada Branch has offices in Montreal and Toronto, providing financial services to Canadian Financial Institutions, Banks, Pension Funds & SSA and to large Canadian headquartered international corporations. Crédit Agricole...
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Senior ITSM Consultant — ServiceNow Expert
3 weeks ago
Montreal, Canada Compunnel, Inc. Full timeA leading IT solutions company is seeking an expert-level IT Service Management Consultant in Montreal for an 18-month assignment. The role involves collaborating on global ITSM initiatives, enhancing process improvements, and driving Project management using ServiceNow. Candidates must have a Bachelor's degree in IT or Computer Science and at least 8 years...
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ITSM Expert
2 weeks ago
Montreal, Quebec, Canada Crédit Agricole CIB Full timeJob DescriptionCrédit Agricole CIB (CA-CIB) Canada is the home of Crédit Agricole CIB Canada Branch and Crédit Agricole Services & Operations.The Canada Branch has offices in Montreal and Toronto providing financial services to Canadian Financial Institutions, Banks, Pension Funds & SSA and to large Canadian headquartered international...
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Expert(e) ITSM
2 weeks ago
MONTREAL - Amérique, Canada Crédit Agricole CIB Full timeInformations générales Entité Rejoignez les équipes de Crédit Agricole CIB, la banque de financement et d'investissement du groupe Crédit Agricole, 10e groupe bancaire mondial en taille de bilan*.Nous accompagnons les grandes entreprises et institutions financières dans leur développement et le financement de leurs projets. Pionniers dans la...
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ITSM Architect – Capital Markets Run-the-Bank
3 weeks ago
Montreal, Canada Crédit Agricole CIB Full timeA global banking institution is seeking an ITSM Expert to streamline ITSM processes and manage incidents at their Montreal office. Responsibilities include drafting best practices, analyzing KPIs, and monitoring business continuity. Candidates should have a strong background in IT support and change management, coupled with excellent organizational skills....
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ITSM Architect – Capital Markets Run-the-Bank
3 weeks ago
Montreal, Canada Crédit Agricole CIB Full timeA global banking institution is seeking an ITSM Expert to streamline ITSM processes and manage incidents at their Montreal office. Responsibilities include drafting best practices, analyzing KPIs, and monitoring business continuity. Candidates should have a strong background in IT support and change management, coupled with excellent organizational skills....
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Expert(e) ITSM
3 weeks ago
Montreal, Canada Crédit Agricole Group Full timeLe département et le poste Le département CMI est responsable du développement et de la maintenance des applications du marché des capitaux utilisés par les utilisateurs du monde entier. Run The Bank, est la première mission du service informatique. Cela implique de nombreux professionnels de l'informatique comprenant la nature des opérations...
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Expert(e) ITSM
3 weeks ago
Montreal, Canada Crédit Agricole Group Full timeLe département et le poste Le département CMI est responsable du développement et de la maintenance des applications du marché des capitaux utilisés par les utilisateurs du monde entier. Run The Bank, est la première mission du service informatique. Cela implique de nombreux professionnels de l'informatique comprenant la nature des opérations...
