Surrey ICM

OverviewRainCity Housing operates on the stolen, unceded, ancestral, traditional homelands of the Xʷməθkwəy̓əm, Sḵwx̱wú7mesh, and səl̓ílwətaʔɬ Nations in so-called Vancouver, the q̓íc̓əy̓, qʼʷa:n̓ƛʼən̓, kʷikʷəƛ̓əm, qiqéyt, SEMYOME, Stó꞉lō, and sc̓əwaθən məsteyəxʷ Nations in so-called Lower Mainland, and the shíshálh in so-called Sunshine Coast.About Us – A Home For Every Person. RainCity Housing is an organization that makes a difference in people’s lives. Our mission is to advance social equity by building upon the strengths of our community and of each individual. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities, and make change for people experiencing homelessness, mental health, trauma, and substance use issues. RainCity Housing has been developing emerging and promising practices for over 40 years in social services and healthcare, providing Housing First, harm reduction and supports for community members who access our services.To learn more, check out our innovations page. You can visit our Indeed page and click on the “Follow” button to be notified of new job openings: ca.indeed.com/cmp/Raincity-Housing-and-Support-Society/about. You can also follow us on LinkedIn, Twitter, Instagram, and Facebook.Benefits5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative totalEmployee and Family Assistance Program available to ALL employees, including 24-hour helpline, Personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health CoachingMunicipal Pension Plan with guaranteed lifetime monthly pension when you retireEmployer-paid benefits for employees:Core Gender Affirmation services$1,000/year coverage for Massage$500 per paramedical service Physiotherapy, Naturopath, Acupuncture, Chiropract, and moreVision Care, Dental Care, Prescription Drugs, Group Life Benefit (1 x annual salary), Long Term Disability, and Unlimited Out-of-Province and Out-of-Country Emergencies.Position SummaryThe Housing First ICM Program Manager oversees the daily operations and development of operations, leading an inclusive, collaborative, learning-oriented team that is collectively committed to the program model, values and the best possible service for the program participant. Reporting to Senior Manager and Program Director, the ICM Program Manager develops, implements, monitors, and evaluates the program, in alignment with RainCity principles, policies and practices. They are responsible for hiring, dismissal, discipline, development, and performance evaluation of ICM staff.The Housing First ICM Program Manager plays a lead role in the program implementation informed by RainCity principles, policies and organization-wide procedures, as well as the program framework; and is responsible for continuous improvement. The ICM Program Manager promotes the interests of the program participant population and the program in the community and ensures the program is appropriately integrated with other systems of care.The Housing First ICM Program Manager is part of the RainCity excluded management team and works closely with ICM staff, Program Managers, Building/Facility Operations, designated Human Resources Business Partner and Administrative staff.Program DetailsCompetition: Job2025.440Apply By: Midnight, January 20, 2026Position Title: Program ManagerProgram: Surrey ICMPosition Type: Full-time, 1.0 FTE, 80 bi-weekly hours, with 30-minute unpaid breakEmployee Group: ExcludedSalary: $82,596.80 annually ($39.71 hourly)Term: Temporary until January 15, 2027, or return of incumbentStart Date: As soon as possibleSchedule: General hours are Monday – Friday: 8:30AM – 5:00PM. Participation in the After-Hours On-Call rotation becomes mandatory and may include evenings, overnights, weekends and holidays. Three to four times per calendar year, or as required by operational needs. Flexibility in work hours is required.Driver Requirement: Valid class 5 driver’s license with a clear abstract to drive for outreach visits using your own vehicle. Reimbursement provided for insurance difference.Criminal Record Check: Clear British Columbia Vulnerable Sector Criminal Record Check is a condition of employment.QualificationsAn undergraduate degree in healthcare, health services administration or a related fieldMinimum of 1 year leadership experience and 2 years experience in programs that deliver direct service to individuals living with mental health concerns, substance use and/or homelessnessCurrent First Aid and CPR certificationA clear vulnerable sector criminal reference checkClass 5 driver’s licenseKnowledge of/experience in: practices for populations with complex needs related to mental health concerns, substance use, and homelessness; mental health diagnoses, medications, treatments, support resources, and strengths-based recovery model; related physical health issues (e.g. HIV and Hepatitis C), including diagnoses, treatment, and support resources; evidence based models for substance use, including harm reduction model; housing continuum, including market, subsidized and supported systems, as well as program models for special needs populationCompetenciesStrategic Thinking: Makes strategic planning decisions to formulate and achieve program objectives; translates policy and principles into program structures and rhythms that ensure alignment of daily practices; ability to continually analyze and evaluate program practice and outcomes to create continuous improvementsProblem Solving/Judgement: Exercises strong problem solving and conflict resolution skills; works with senior leadership to develop solutions to complex issues; strong decision maker with good judgement; capable of multi-tasking in a fast-moving environmentLeadership: Creates connections, trust and shared meaning with diverse individuals and groups; inspires others by establishing clear expectations; demonstrates integrity and resilience; aligns with stakeholder needs; uses coaching to direct team membersCommunication: Excellent interpersonal skills; translates strategy into common language; builds commitment to RainCity policies; listens and engages with stakeholders; demonstrates high emotional intelligenceSelf-awareness and Development: Seeks ongoing personal and professional growth; takes responsibility for actions and healthTeam Development and Collaboration: Fosters collaboration and coalitions; supports staff orientation, training and mentoringSafety and Compliance: Ensures adherence to standards and regulatory requirementsOperational ResponsibilitiesManages day-to-day operations, leading an inclusive, collaborative team; implements and evaluates program strategic plans; champions Housing First and ICM modelsDevelops relationships with management, staff, external partners, and the public; ensures consistency with standards and policiesOversees admission, assessment, and ongoing treatment and support services for participants; manages documentation and reportingMaintains program monthly budget, travel, participant support expenses and equipment purchasesPerforms related duties as assignedDirect ServiceEstablishes dignified relationships with program participants; collaborates on strengths-based service plans; coordinates referrals and rights advocacy; participates in case conferencesProvides crisis intervention and prevention support; documents crises and follows reporting protocolsFosters a skilled, cohesive staff team; participates in orientation, training and mentoringLeads continuous program planning, evaluation and quality improvement; attends meetings and reviews policiesHuman Resource ManagementHires and supervises ICM staff; evaluates, develops and disciplines as neededManages scheduling; ensures shifts align with funding; monitors attendanceCoordinates with HR to follow labour relations processesEnsures health and safety programs at work sites; oversees payroll submissionsWorking ConditionsCommunity-based outreach, including in-home supportFrequent travel to program sites across the Lower Mainland area; some travel outside the areaApply and Inclusion InformationPlease submit both a cover letter and resume to apply, describing your suitability for this position. We thank all applicants in advance for their interest. As part of the application process, you may be asked a short set of questions to provide further information about your experience and availability. Please note, only applicants selected for an interview will be contacted.Diversity and InclusionRainCity Housing serves a diverse group of people, and we need a staff group that reflects this diversity. People of diverse backgrounds and cultures are encouraged to apply. We are particularly seeking applicants who identify as Indigenous, Black, People of Colour, applicants with lived experience, and 2SLGBTQ+ identified people.Safety, Accessibility, and SupportWe are committed to making our organization a safer place for our staff, with steps to create space for learning and unlearning. We invite candidates to request accommodations and provide information as needed. We also provide external support resources for employment services and connections to assistance as listed in the original description.Additional Support and ResourcesIf you need interview or application support, contact: hr.inbox@raincityhousing.org. For account creation or resume submission assistance, email dfrecruitingsupport@raincityhousing.org. For more guidance on opportunities, include a cover letter explaining why the work matters to you and how your experience fits the role. External support resources include ACCESS Futures, PRISM Employment Support Service, WorkBC, MOSAIC, and related links listed in the original description.UnionRainCity Housing is a unionized workplace. We support the principles of the Human Rights Code of BC and promote a workplace that treats staff and clients with dignity and respect. #J-18808-Ljbffr