Advisory Agent, Member and Client Experience

4 weeks ago


Greater Sudbury, Canada Desjardins Full time

Advisory Agent, Member and Client ExperienceJoin to apply for the Advisory Agent, Member and Client Experience role at Desjardins.Full-time, on-site work.ResponsibilitiesSupport members and clients by telling them about technological tools and applications that can help them do transactions and operations on their own.Contribute to business development and maintain business relationships through service delivery and activities.Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.Stay on top of the latest standards, products and services in your field.Adhere to compliance, security and risk management rules.What we offerCompetitive salary and annual bonus4 weeks of flexible vacation starting in the first yearDefined benefit pension plan that provides predictable, stable income throughout retirementGroup insurance including telemedicineReimbursement of health and wellness expenses and telework equipmentBenefits apply based on eligibility criteria.What You Bring To The TableHigh school diplomas in a related fieldA minimum of two years of relevant experiencePlease note that other combinations of qualifications and relevant experience may be consideredStrong communication skills in both French, English and Spanish, both oral and written due to the nature of the duties or work tools or because the position involves interactions with partners, members and/or clients.Knowledge of all convenience services products and servicesKnowledge of Desjardins products and services for caisse members, products and services offered by Desjardins Business centres, components and distribution networks and channels, and products and services offered by competitorsAbility to enter data in the systemsKnowledge of security measures, legal frameworks and internal controlsUnderstanding of the philosophy and fundamentals of financial services cooperativesKnowledge of operating procedures related to convenience products and services and automated and assisted transactionsKnowledge of service standardsAction oriented, Communicates effectively, Customer Focus, Differences, Nimble learning, Situational adaptability, Tech savvyLegalAt Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just askLocation: Greater Sudbury, Ontario, CanadaSalary: CA$50,000.00-CA$70,000.00 #J-18808-Ljbffr



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