Freight Forwarding Manager

OverviewTitle: Freight Forwarding ManagerLocation: Dollard Des OrmeauxIndustry: Transport & LogisticsThe Freight Forwarding Manager is responsible for the administration and efficient daily operation of the branch within the company and any applicable regulatory compliance requirements. They are also accountable to ensure departmental budget performance, customer service and safety in accordance with the Company’s objectives. They must provide leadership, training and supervision to all staff as well as oversee and direct the growth of each department, including but not limited to meeting and exceeding revenue and profit targets, business development and employee satisfaction and retention. Responsibilities Ensure the Branch departments are meeting performance KPIs – productivity, quality, budgets, analyze and report on results and forecasts Set reasonable goals that are aligned with the company’s objectives with deadlines for completion and monitor the compliance with these plans and achievement of such deadlines Prepare monthly reports, forecasts, results, and people resource planning, in line with company expectations Ensure that all departments have the right tools, information and knowledge in order to work effectively, serve our customers and uphold the company objectives and regulatory compliance Be available to all departments to help resolve conflicting objectives Reinforce continuously respectful communication between all departments Ensure customer satisfaction by maintaining quality service at all times Develop a working understanding of the company’s clients through telephone calls, meetings and industry events. Ensure that all reasonable client requests are met diligently Ensure that the Branch operates according to all Company and legislated requirements, in regard to Employment standards, Health and Safety, Human rights, Quality management and Accounting standards Carry out managerial responsibilities in accordance with the organization’s policies and applicable laws Responsibilities include interviewing, hiring, training; planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems Provide a safe environment for all branch employees and take every necessary precaution or procedure to reduce the risk of accidents occurring Responsible for signing cheque requisitions, transfer slips, purchase orders, etc Various other tasks as may be required Qualifications A minimum of 2-5 years of industry related work experience Direct working knowledge of operations, warehouse management, and transportation management Adequate knowledge of WHMIS and relevant provincial Health and Safety laws Basic knowledge of Microsoft Office software products, including Excel and Word Excellent communication skills, both verbal and written, with the ability to speak clearly and confidently in all business settings Strong customer service and interpersonal communication skills Proven management and leadership abilities Sound decision making and judgement The ability to delegate, set expectations and monitor progress of all direct reports Motivate, inspire, provide and accept feedback to and from employees Excellent organizational, and time management skills to manage and prioritize tasks Ability to develop, maintain and adapt action plans to achieve business targets Ability to remain objective in stressful situations Flexibility and adaptability Benefits Monday-Friday, 9am-5pm + Additional hours as needed 40 hour work week Health benefits (Medical, Dental & Vision Coverage) RRSP/DPSP plan with company matching Paid time off (vacation & sick time) Opportunities for career growth and skill enhancement Vacation: 3 weeks 5 sick days 3 Non paid days Summary Focusing the Transport & Logistics industry, we are here to help you find the right job in this field. We invite you to reach out to Melissa Cumetti or Patrick Pepin: melissa.cumetti@randstad.ca patrick.pepin@randstad.ca Add us on LinkedIn: https://www.linkedin.com/in/melissa-cumetti/ linkedin.com/in/patrick-pepin-319b451a8 Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process. #J-18808-Ljbffr