Specialist, Change and Enablement
2 weeks ago
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. This position may be located in Montreal or Toronto. Responsibilities Develop and execute change strategies to support service identity adoption across branches. Map stakeholders; build alignment, sponsorship, and readiness. Create readiness assessments and plans tailored to operational realities and constraints. Design change enablement programs and toolkits for frontline teams and leaders. Collaborate with Service Designers and the Service Activation Lead to align change efforts with design intent. Facilitate workshops, roadshows, and briefings to build understanding and momentum as it relates to change management activities. Develop communication plans and materials in partnership with Communications. Monitor adoption and engagement metrics; course‑correct based on evidence. Identify barriers to adoption; develop mitigation strategies and leader playbooks. Coach leaders on reinforcing service identity behaviors and rituals. Ensure change efforts are inclusive, psychologically safe, and culturally sensitive. Maintain documentation, FAQs, and self‑serve enablement assets. Partner with HR and Operations to embed changes into SOPs and routines. Surface feedback from the field to inform ongoing change strategy. Report progress, risks, and insights to CX Design leadership and governance forums. Qualifications Bachelor’s degree in Business, Organizational Development, Human Resources, or a related field; advanced degree or certification in Change Management is an asset. 3‑5+ years of experience leading change initiatives in complex, multi‑site operational environments. Proven experience leading cultural transformation in complex operations. Proven ability to design and deliver change enablement programs, toolkits, and communication strategies. Experience using data and feedback to monitor adoption, identify barriers, and adjust strategies. Strong facilitation, stakeholder engagement, and communication planning skills. Familiarity with change frameworks (e.g., ADKAR, Kotter) and measurement. Demonstrate punctuality and dependability to support overall team success in a fast‑paced environment. Conditions Of Employment Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position. Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. Seniority level Entry level Employment type Full-time Job function Information Technology Industries Airlines and Aviation #J-18808-Ljbffr
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Specialist, Change and Enablement
1 week ago
Dorval, Canada Air Canada Full timeBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. This position may be location in Montreal or Toronto. Lead the change management strategy that enables adoption of Air...
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Specialist, Change and Enablement
4 days ago
Dorval, Quebec, Canada Air Canada Full timeBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.This position may be location in Montreal or Toronto.Lead the change management strategy that enables adoption of Air Canada's...
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Dorval, Canada Air Canada Full timeSpécialiste - Changement et déploiement / Specialist, Change and Enablement Join to apply for the Spécialiste - Changement et déploiement / Specialist, Change and Enablement role at Air Canada Appartenir à Air Canada, c’est appartenir à un symbole canadien, Air Canada récemment élue meilleur transporteur aérien en Amérique du Nord. Faites...
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Strategic Change Enablement Lead
2 weeks ago
Dorval, Canada Air Canada Full timeA leading airline company in Canada is seeking a Change Management Specialist. This role focuses on developing and executing change strategies, supporting cultural transformation, and facilitating stakeholder engagement in a dynamic environment. The ideal candidate has a Bachelor's degree in Business or a related field and 3-5+ years of experience in change...
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Change Management
1 week ago
Dorval, Canada Air Canada Full timeA leading Canadian airline is seeking a Change Management Lead to spearhead the adoption of service identity across its branches. The successful candidate will develop comprehensive change strategies, facilitate workshops, and design enablement programs to ensure effective cultural transformation. Candidates should have relevant experience in complex...
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Dorval, Quebec, Canada Air Canada Full timeAppartenir à Air Canada, c'est appartenir à un symbole canadien, Air Canada récemment élue meilleur transporteur aérien en Amérique du Nord. Faites décoller votre carrière en vous joignant à notre équipe novatrice et diversifiée à l'avant-garde du transport aérien de passagers.Le poste peut-être basé à Montréal et/ou Toronto.Diriger la...
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Strategic Change
4 weeks ago
Dorval, Canada Air Canada Full timeUne compagnie aérienne canadienne recherche un Spécialiste - Changement et déploiement pour diriger la stratégie de gestion du changement. Le candidat idéal aura entre 3 et 5 années d'expérience dans la gestion des initiatives de changement dans des environnements complexes. Le poste est basé à Montréal et/ou Toronto. Ce rôle exige une expertise...
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Dorval, Canada Air Canada Full timeAppartenir à Air Canada, c’est appartenir à un symbole canadien, Air Canada récemment élue meilleur transporteur aérien en Amérique du Nord. Faites décoller votre carrière en vous joignant à notre équipe novatrice et diversifiée à l’avant-garde du transport aérien de passagers.Le poste peut-être basé à Montréal et/ou Toronto.Diriger la...
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Specialist, Service Activation
5 days ago
Dorval, Quebec, Canada Air Canada Full timeBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.This position may be location in Montreal or Toronto.The Specialist, Service Activation is a vital connector within Air...
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Methods Specialist
2 days ago
Dorval, Canada Bombardier Full timeWhen applicable, Bombardier promotes flexible and hybrid work policies._ **Why join us?**: At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it...
