Customer Experience Associate

Customer Experience Associate - Drummondville, QC - 15h Join TD to apply for the Customer Experience Associate role, based in Drummondville, Quebec, Canada. Pay Details Salary: 44,000$ (or 55,400$) or Hourly: 22.50$ (or 28.33$) CAD. Work Details Location: Drummondville, Quebec, Canada. Hours: 15 per week. Line Of Business: Personal & Commercial Banking. Job Description At TD Canada Trust, we are the frontline of TD Bank, building deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. In the branch, we understand customer needs and identify opportunities to promote products and services, while ensuring a positive customer experience. We expect an all‑around champion who can understand customer needs and advise best‑suited banking solutions for a positive customer experience. In This Role, You Will: Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics. Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters. Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development. Assist the team by respecting coworkers, staying dedicated and keeping everyone up‑to‑date on the status of routine activities. Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence. Job Requirements High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning and time management skills to work in a fast‑paced environment. Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet. Go‑getter who can exercise initiative and is accurate and detail‑oriented to handle several tasks and changing priorities. Dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner. Benefits & Development TD offers a total rewards package including base salary, variable compensation and key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development and reward and recognition programs. TD also provides opportunities for regular leadership and development conversations, mentorship and training programs to support career growth. Application Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodations Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Language Requirement (Quebec Only) Sans Objet #J-18808-Ljbffr