Associé aux ventes

Position Overview Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining professional customer relationships. PASAs must have thorough knowledge of all departments and how to use the products in each department. This position also involves acting as a sales associate on the floor including all associated duties (e.g., keeping work area clean and organized). Key Responsibilities Spend minimum of 25% of time pursuing new business, most of which to be spent on the sales floor, actively prospecting customers already shopping in the store. Develop one‑on‑one relationships with Pro customers, providing a familiar face to their customers day in and day out. Use knowledge of customer’s line of business to anticipate their needs. Use GET Involved behaviors to ask questions to clarify customer’s needs for both products and services, demonstrate effective up‑selling, add‑on selling and closing techniques to ensure that all customers’ needs are met and that the complete project is sold. Maintain an organized, up‑to‑date system for profiling and tracking top accounts as well as for developing new ones. Keep work area clean and organized. Follow‑up with customers to ensure customer satisfaction and pursue future business. Partner with Store Management to resolve outstanding issues. Strive to meet personal goals (e.g., sales, quotes, credit accounts) set by Supervisor as well as the goals of the team. Create an action plan with Supervisor to develop selling skills. Deliver sales presentations to potential customers outside of store (e.g., work site visits, meetings) only at the discretion of the Supervisor. Create customer quotes and process fax, phone and counter orders quickly and accurately. Communicate order information to Pullers and Delivery Will Call Coordinators accurately so that the customer’s expectations are met and the best possible service is maintained. Ensure orders are picked up and delivered by checking customer logbook. Train and inform Store Associates about the Pro Program and encourage total store involvement. Competencies Customer Driven: Provide outstanding customer service using GET Involved behaviors—greet, engage and thank both internal and external customers; follow through on responsibilities to customers; recover from any errors made and leave customer satisfied. Gets Things Done: Demonstrate the ability to get results despite a large workload, competing demands and a fast‑paced environment. Acts with Integrity: Demonstrate responsible and honest behavior in all Home Depot roles, tasks and responsibilities. Communicates Effectively: Create open channels of communication; adapt message to fit the audience; express ideas clearly and concisely; keep others well‑informed; listen carefully to input and feedback. Ground Engaged: Be aware of how the work performed in the job and the goals of the organization are interrelated; be aware of the competition; know the business and industry. Team Player: Maintain positive working relationships with co‑workers; effectively handle interpersonal conflict situations. Planning and Organizing: Set priorities, plan and coordinate work activities; obtain and manage resources to accomplish goals on time and within budget. Driving Sales: Know all departments/areas and effectively promote products and services (e.g., commercial credit); make decisions in line with the goal of selling; overcome customer objections to make sales. Skills Customer Service: Greet and engage with all customers, ensuring a positive experience and addressing inquiries. Product Knowledge Expertise: Maintain in‑depth knowledge of products to build customer trust and foster long‑term relationships. Store Standards: Drive execution of store events, uphold department standards, and ensure on‑shelf availability. Direct Manager / Direct Reports Reports to Department Supervisor Travel Requirements NA Physical Requirements Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items; requires ability to lift and move heavy and bulky items without assistance. Responding to public address system announcements; requires listening for customer service calls, personal pages and general information announcements. Climbing ladders; requires climbing ladders up to the height of 16 feet to obtain or stock merchandise. Walking and standing; requires moving around the store to assist customers. Identifying and reading reports, tickets and UPC labels; requires recognizing, identifying and using merchandise and necessary reports. Working Conditions Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface. The warehouse environment can be dusty and noisy; doors are frequently open, causing drafts and interior temperature changes. Floors around work area may become slippery during wet weather conditions. May have to handle merchandise and work with tools with sharp edges. Passing forklifts emit gas fumes. Tools, supplies and related merchandise may contain hazardous materials. Minimum Education High School Diploma or equivalent Minimum Years of Work Experience Minimum 1 year receiving experience Minimum Leadership Experience NA Certifications NA Other Requirements / Assets NA Seniority Level Entry level Employment Type Full‑time Job Function Other Industry Retail Location Montreal, Quebec, Canada #J-18808-Ljbffr