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Regional Lead, Global Contingent Workforce Program
1 month ago
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.**Job Description:**Reporting to the Director, Global Contingent Workforce Program, this role is responsible for operational delivery of the contingent workforce program across North America. This includes oversight and enforcement of the program’s policies, practices and procedures ensuring the successful execution of the program’s objectives. The role requires partnering with internal (e.g., Talent Acquisition, HRBPs, Hiring Leaders, Procurement, Finance, HRSS, Legal) and external (e.g., MSP, suppliers, vendors) stakeholders to deliver a seamless contingent workforce experience. This role is a subject matter expert in contingent workforce management and is responsible for aiding, guiding and partnering on the utilization of contingent workers across Sun Life, to deliver the best value for the Enterprise.**Operational Management:*** In partnership with the Enterprise’s MSP, manage the operational and day-to-day activities required to support effective delivery of the program regionally, including job requisitions, work orders, onboarding, performance management, and offboarding* Work with stakeholders and business leaders to address escalations, drive adoption and address process related challenges and ensure program information and communications are shared effectively* Ensure alignment between global and regional; adapt global program to support regional needs as required (e.g., tools and templates)* Provide subject matter expertise to local requirements (e.g., compliance, regulatory needs, technology)* Support the roll out, change management, process updates as part of technology enhancements and adjustments within the vendor managed system (e.g., functional expansion, system changes, workflow adjustments, etc.) as well as operational enhancements* Assist in managing program documentation and materials (processes, knowledge articles, training documentation, etc.)* Responsible for day-to-day operations and performance management of the external Managed Services Provider as well as the VMS technology**Stakeholder Collaboration:*** Partner across lines of business to address unique contingent workforce needs and help drive strategy, compliance, and education for the contingent workforce program, leveraging global COE frameworks* Connect the needs of the business with the overall contingent workforce program strategy and day-to-day operations to drive program adoption* Execute training and education for managers and other internal stakeholders, such as Talent Acquisition, HR Business Partners, Procurement, etc., around the contingent workforce program and how best to incorporate program into workforce planning* Partner with internal stakeholders, such as Talent Acquisition, HRSS, Procurement, Legal, and Finance, to ensure the program's success and alignment with organizational goals and Program Strategy**Program Monitoring and Improvement:*** Lead cadence of MSP/VMS program activity within region including, weekly status calls, monthly business reviews, etc.* Monitor success of the program; responsible for SLAs and KPIs reporting (regionally)* Track & report on risk mitigation controls and program compliance* Work with IT partners to resolve any integration issues and improve integration function between VMS and HR System* Recommend program improvements to drive maximum effectiveness (i.e. through policies, practices and procedures)* Support the strategy and vision of the global Contingent Workforce Program via processes, policies, tools/technology, and data and further, support the Enterprise’s total talent strategy and objectives* Support the implementation of robust governance, risk management, and compliance frameworks to ensure adherence to all applicable labor laws, regulations, and company policies* Strong operational and delivery skills to effectively execute, and support the sustainment of the Contingent Workforce Program* Demonstrated understanding of procurement and contracting principles and best practices* Communicates complexity with clarity; interfaces with stakeholders at all levels; represents company externally with confidence* Strong ability to work with and influence a variety of stakeholders, while representing their requirements* Ability to drive internal process improvements and change management* Shares resources; leverages knowledge; builds and nurtures extensive network* Ability to communicate effectively with both a technical and non-technical audience* Process design experience would be beneficial* Capability to multi-task and execute on several deliverables simultaneously in an organized fashion* Knowledge and experience in contingent workforce management, including understanding of different engagement models, worker classifications, and legal considerations* Strong understanding of relevant regulations, labour laws and compliance requirements in North America* Continuous improvement mindset to evolve and support the sustainment of the Contingent Workforce strategy* Biase for action with passion to challenge the status quo* Results-oriented and able to deliver outcomes**Qualifications:*** 3-5 years of progressive business experience in talent acquisition or the staffing industry and/or supply chain or vendor management* Strong knowledge of regulatory requirements, industry standards, and best practices* Experience in Financial Services preferred* Global supply chain management and/or contract management experience* Ability to work in a fast-paced environment and adapt to changing priorities* Attention to detail* Experience managing a contingent workforce management program in-house or as a vendor is preferred* Experience with vendor management responsibilities including technology solutions and service providers (VMS, MSP, etc.)* The opportunity to move along a variety of career paths with amazing networking potential* Flexible Benefits from the day you join to meet the needs of you and your family* We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential* We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work Canada* We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health\*LI-NB1The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative
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