Retail Store Manager

Join to apply for the Retail Store Manager role at Canna CabanaOur Retail Store Manager (SM) is vital to delivering a distinctive shopping experience. The SM works collaboratively with company management and is responsible for managing, maintaining, and supervising day‑to‑day retail operations at the store location.ResponsibilitiesHelp hire great people, supervise and manage employees, and ensure all employees have a valid Selling It Right licence.Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking.Coach team members and provide positive and constructive feedback for professional growth.Train all team members on work procedures and policies so that everyone understands what is required to do a great job.Maintain written SOPs as policy or regulatory changes occur and ensure compliance among the team.Assist in building a weekly staff schedule that complies with labor policies.Be accessible and responsive to all team members’ questions, suggestions, and concerns, and help resolve conflicts.Achieve high scores on metrics related to Sales Associate Support – high retention of top talent and high team engagement scores.Lead by example and work with staff to handle circumstances that may arise in a high‑volume retail store.Sales and Customer ServiceOwn all customer feedback and provide complaint resolution in coordination with head office procedures.Utilize customer and team member feedback to implement changes that improve the customer experience.Execute cannabis selling strategies through collaboration with marketing and operations, including incentives, displays, and promotions.Recommend future promotions and ways to increase sales based on previous successes.View sales reports and communicate with the team to identify sales trends and inventory needs.Track all employee and store sales daily to ensure optimal performance.Analyze core metrics to better understand store performance and exceed goals.Use approved employee incentives to drive sales and boost morale.Achieve monthly store revenue and gross margin goals and maintain high scores on all social media customer reviews.Daily Store OperationsMaintain store compliance with all local, state, and federal regulations; organize and communicate all required reporting, paperwork, and state tracking system recording.Assist with inventory, sales, and compliance audits.Perform all daily opening and closing procedures.Implement and oversee security, reporting, and cash management procedures.Make staff schedules and create a sound work environment.Maintain the facility and troubleshoot as necessary (phone, utilities, technology, repairs, stock, supplies).Ensure the sales floor is adequately stocked and track expiring products.Coordinate with management for daily/monthly/yearly inventory audits and reconciliations.Ensure expired/damaged/returned product is logged and disposed of according to regulations.Assist with wholesale deliveries to confirm compliance and accuracy.Provide daily correspondence via email and manager’s log as needed.Comply with all HR policies, including confidentiality and non‑disclosure.Maintain a clean and organized work environment.Must have Selling It Right Certification and provide a clean Criminal Background Check prior to start date.QualificationsMinimum 5–6 years of retail work experience.Minimum 3 years in a supervisory role in a retail environment.Proven excellent customer service skills.Management experience preferred.Excellent time‑management and prioritizing skills.Demonstrated ability to train and motivate staff.Skills to monitor and assess staff performance.Basic office administration skills.High proficiency with Microsoft Office productivity suite.Highly effective teamwork skills.Excellent verbal and written communication.Strong customer service and troubleshooting skills.Politically and culturally sensitive.Ability to plan and organize work and ensure completion.Diplomacy, negotiation, conflict resolution, and people‑management skills.Ability to learn and adapt to sales software quickly.Available for shift work any time, Monday to Sunday; nights, holidays, weekends, and different locations.Profissional, responsive, and positive work attitude.Meticulous records maintenance skills.Job TypesFull‑time, PermanentWhy You Should ApplyThe opportunity to work for a growing company positioned to become a globally recognized cannabis brand.Significant opportunities for growth, experience, and learning.Company IntroductionHigh Tide Inc. is the leading community‑grown, retail‑forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant. It is the second‑largest cannabis retailer globally by store count. High Tide’s operations include Bricks & Mortar Retail (Canna Cabana™), Retail Innovation (Fastendr™), Consumption Accessories, E‑commerce Platforms, and Premier brand roster such as Queen of Bud™, Cabana Cannabis Co™, Daily High Club™, Vodka Glass™, Puff Puff Pass™, Dopezilla™, Atomik™, Hue™, Evolution™, and more. For more information, visit www.hightideinc.com.Seniority LevelMid‑Senior levelEmployment TypeFull‑timeJob FunctionSales and Business Development #J-18808-Ljbffr