Senior Client Resolution Coordinator
6 days ago
This role will involve but is not limited to:Dealing with client queries and concerns before they reach formal complaint stageInvestigating concerns raised, ensuring appropriate remedial action is taken and escalating to senior managers as appropriateKeeping the client updated at all timesUpdating and maintaining central systems and record keeping processesLiaising with Head of Department/Deputy Head with insightsReceive and handle all types of calls based on feedback for the business creating a welcoming professional impression providing excellent customer service on every call.Using case management and other systems tools to assist with calls and queries.General admin duties as and when required including management of central inboxWorking closely with colleagues to help to deliver a seamless client journey.About you - Skills & Experience Required:Must be client focused and share the value of delivering excellent serviceMust have experience of working within the legal profession, conveyancing experience would be advantageous but is not crucialProfessional and self-motivated with a strong work ethicAbility to work both independently and as part of a teamExcellent communicator and listener, with strong IT and literacy skillsAbility to work well under pressureComfortable speaking on the telephone with clients, identifying their needs and how best to address themAbility to prioritise tasks and the agility to react in the event of urgent issuesAbility to create a plan of action and ensure execution, alongside colleagues where necessaryExcellent at creating an exceptional first impression and being a brand ambassadorAbility to create good rapport with colleagues and constructively challenge colleagues and feedback information as appropriate at varying levels as and when requiredCompany Core Values:Aspire: challenge convention, entrepreneur with energy for change, to be the best that we can beInnovate: creatively evolve our working practices, using revenue & resources in a virtuous circle of improving our people, systems and growthIntegrate: bringing together people and systems into a cohesive forceCommitment: to delivering excellence client experience, working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantageApplyNameEmailTelephoneUpload CVMaximum file size is 3.5Mb, accepted file types are PDF, DOCX and ZIPEquality and diversity monitoring formThis organisation strives to operate a policy of equal opportunity and to not discriminate against any person because of sex, race, colour or national origin.To help us monitor this, will you please complete the sections below placing a tick in the relevant boxes. The information you provide will only be used for monitoring purposes. The information will be treated in the strictest of confidence and in no way forms any part of the selection process.AgeSexual orientationReligious BeliefsEthnic orientationThis form collects your personal data to create an application for a role this data is then stored for possible future roles, Your data will not be used for any other purpose or given to any other third parties. See our Privacy policy for more information on how we protect and manage your submitted data.Please fill in any fields above shown in red and submit again. All fields are required. #J-18808-Ljbffr
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Senior Client Resolution Coordinator
6 days ago
Peterborough, Canada Taylor Rose TTKW Limited Full timeThis role will involve but is not limited to: - Dealing with client queries and concerns before they reach formal complaint stage - Investigating concerns raised, ensuring appropriate remedial action is taken and escalating to senior managers as appropriate - Keeping the client updated at all times - Updating and maintaining central systems and record...
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Senior Client Care Coordinator
6 days ago
Peterborough, Canada Taylor Rose TTKW Limited Full timeThis role will involve but is not limited to: Handling client complaints and third-party concerns, in line with the Client Care Procedure Updating and maintaining central systems and record keeping processes Liaising with Head of Department/Deputy Head with insights Monitoring online reviews and social media contact, attending to responses and assisting with...
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Senior Client Care Coordinator
6 days ago
Peterborough, Canada Taylor Rose TTKW Limited Full timeThis role will involve but is not limited to: - Handling client complaints and third-party concerns, in line with the Client Care Procedure - Updating and maintaining central systems and record keeping processes - Liaising with Head of Department/Deputy Head with insights - Monitoring online reviews and social media contact, attending to responses and...
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Client Service Coordinator
2 weeks ago
Peterborough, Canada Brain Injury Association Peterborough Region Full time**Client Service Coordinator (CSC)** Application deadline: TBD **Reports to**: Client Service Coordinator Supervisor **Summary**: The Brain Injury Association serving the four counties of Peterborough, Kawartha Lakes, Haliburton and Northumberland is a unique supportive organization structured as an Association including individuals with the lived...
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Client Service Coordinator
3 days ago
Peterborough, Canada Brain Injury Association Peterborough Region Full time**Client Service Coordinator (CSC)** **This position is a permanent, full-time position, 5 **days per week based out of our **Peterborough office. Regular travel throughout Peterborough, City of Kawartha Lakes, and Northumberland Counties. **Client service will consist of in-community, office and virtual support working from home due to COVID 19, as needed....
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Client Relations
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Peterborough, Canada Schilling Financial Full time**Key Responsibilities**: Maintain our CRM database, client files, and checklists. Develop and manage processes and task schedules. Prepare paperwork for clients. Handle client correspondence with professionalism and care. Schedule and coordinate meetings. Assist with client appreciation initiatives. Prepare and send out mailings. **Preferred...
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Client Services and Building Coordinator
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Peterborough, Canada Ontario Aboriginal Housing Services Full timePosition: Client Services and Building Coordinator Closing: Posting will remain open until filled Term: Full Time (35 hours per week) Salary Range: $54,800- $64,400 Our Vision is “to lead the design, development, and delivery of sustainable and culturally appropriate housing that promotes excellence in the Indigenous community and organizational...
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Client Care
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Peterborough, Ontario, Canada Matthews + Associates Full timeClient Care and Practice CoordinatorFull-time, in office (with flexibility)Peterborough, OntarioAbout Matthews + AssociatesMost wealth firms still push product. We do something different.Matthews + Associates is an advice-first retirement planning firm built for Canadians nearing or in retirement, typically with $1M to $10M in investable assets. We lead with...
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Recreation Manager
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Peterborough, Canada LEV Senior Living Full time**Recreation Manager** Hours: Full Time, Weekdays, 40 hours weekly **Requires some flexibility on evenings and weekends based on events and special occasions** **Position Summary**: - We are searching for an energetic, experienced program and volunteer coordinator for this full time management role which reports directly to the General Manager. You will...
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Quality Coordinator
2 weeks ago
Peterborough, Canada Construction Demathieu & Bard (CDB) Full timeVoilà ta chance d'être vu en premier! - Quality Coordinator**Construction demathieu & bard (CDB) inc. **:900, Major Bennett Drive, Peterborough,ON- À discuter- 40.00 à 50.0 h - Temps plein - Emploi Contrat - Jour- Ajouter aux favoris - 1 poste à combler dès que possibleReporting to the Quality Manager, the Quality Coordinator plays an important role in...
