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Incident Response Coordinator
5 days ago
Are you a Bilingual professional (French OR Spanish & English) seeking a job opportunity? Adecco is currently recruiting for a permanent Bilingual Incident Response Coordinator (French OR Spanish & English) position with our client, a global leader in workplace safety based in Calgary, AB.
As the Alert Management Specialist, you will manage safety incidents efficiently and conscientiously from onset through to resolution.
· Location: Calgary
· Shifts: M-F
· Job type: Full-time | Permanent
Duties and Responsibilities:
· Monitor the safety of our customers' personnel.
· Manage emergency alerts and follow escalation protocols professionally, with efficiency.
· Respond to emergency situations with calm and confidence.
· Provide basic troubleshooting and technical support when an alert is triggered.
· Monitor weather and road conditions where customers are working alone to keep them informed of potential issues.
· Provide excellent customer service.
· Maintain records and prepare reports.
Requirements and Qualifications:
· Must be legally eligible to work, and reside in Canada
· Minimum 5 years of Customer service or dispatch experience
· Fluent written & spoken English is required
· Fluent/native speaker level in written & spoken French OR Spanish is mandatory
· Flexible to work night shift or overtime when exceptionally needed
· Strong computer literacy, experience with Teams and Outlook is an asset
· Clear criminal background check
· Valid First Aid and CPR are an asset
· Consistently demonstrate a strong work ethic to handle a high volume of client interactions with diligence, professionalism, and attention to detail
· Ability to work autonomously and efficiently under pressure.
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