Senior Administrator, Student Accounts

OverviewSenior Administrator, Student Accounts – University of Ottawa, Ottawa, Ontario, CanadaJob Type: EmployeeDuration in Months (for fixed-term jobs): 12Job Family: Accounting# of Open Positions: 1Faculty/Service - Department: Student Accounts, Financial Resources ServicesCampus: Main CampusUnion Affiliation: SSUODate Posted (YYYY/MM/DD): 2025/10/30Applications must be received BEFORE (YYYY/MM/DD): 2025/11/10Hours per week: 35Salary Grade: SSUO Grade 08Salary Range: $64,865.00 - $81,935.00Position purposeAssists students in financial difficulty who have a debt to the University by proposing adapted payment solutions. Negotiates financial arrangements to ensure future student eligibility to enrol or receive official documents while complying with policies and procedures. Builds trust with students at risk by demonstrating empathy to support student retention and increase graduation rates.Plans, coordinates and controls sponsorship accounts (organizations paying students’ fees), ensuring understanding and application of practices, processes and policies so that invoiced fees are collected. Serves as a sponsorship contact providing information in person, in writing or by phone in both official languages to students, sponsoring organizations, and University services and faculties.Analyzes and reconciles bank accounts used to receive student and sponsor payments, complying with internal procedures and accounting regulations.In this role your responsibilities will includeSecond level of student customer service: Makes appointments with students to handle complex cases that can’t be resolved by front-line staff and negotiates financial arrangements. Analyzes student files and determines options; advises students on their financial situation and recommended actions (e.g., partial payment, payment agreements, loans).Planning and coordination of operational cycle: Manages sponsorship accounts, contracts, billing, follow-up, reimbursement reports and problem-solving. Follows up with sponsors to ensure they understand cases and payments are received by deadlines. Follows up with students who have signed financial agreements to ensure compliance and awareness of payment deadlines.Customer service: Acts as a resource for University community members regarding possible financial arrangements, providing expert advice on sponsorships and financial arrangements. Serves as secretary for the Student Account Reimbursement Committee. Prepares files and follows up with students.Finances: Analyzes and reconciles bank accounts, detecting inconsistencies and taking corrective action to ensure data integrity and compliance. Deposits payments received by cheque or e-transfer and processes reimbursements as needed.Report production and data management: Provides various financial reports to support day-to-day operations and planning. Identifies and analyzes more problematic student and sponsor accounts and shares information with partners as needed.Documentation: Drafts and updates internal guides on procedures, processes, and systems related to responsibilities.What you will bringKnowledge of finances, accounting and administration typically acquired through postsecondary studies in a related discipline or an equivalent combination of education and work experienceThree years of customer service experience requiring autonomy and problem-solving (decision-making)Bilingualism English and French (spoken and written)Experience interpreting, explaining and applying policies and regulationsProven ability to show empathy and manage emotions in a demanding environment to ensure each client is welcomed and receives high-quality serviceProfessional, tactful and diplomatic demeanor in all situationsExcellent verbal and written communication skills in both official languagesStrong customer service, negotiation, and interpersonal skillsIndependence and attention to detail to process large numbers of transactions accurately and on timeAbility to set priorities#LI-MB1 #LI-HYBRIDKey Competencies at uOttawaHere are required competencies for all employees at uOttawa:Planning: Organize actions to realize objectives; plan and organize own work and priorities.Initiative: Demonstrate creativity and initiative; be proactive and self-starting.Client Service Orientation: Help or serve others to meet needs, anticipating internal and external client needs and providing solutions.Teamwork and Cooperation: Cooperate with the team, accept and give constructive feedback, and adapt as needed to reach goals.The University of Ottawa embraces diversity and inclusion in the workplace and is committed to employment equity. We encourage applications from qualified Indigenous, racialized, persons with disabilities, women and LGBTQIA2S+ candidates. We strive for an accessible, barrier-free work environment. Applicants with disabilities may request accommodation during recruitment; contact should be made to communicate accommodation needs. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Note: If this is a union position, the hiring process will be governed by the current collective agreement related to the union affiliation noted above.If this is a front-line position with responsibilities to interact with students, candidates must be rated at the Low Advanced proficiency level or higher for both oral and reading comprehension in their second official language, as determined by the Official Languages and Bilingualism Institute.Prior to May 1, 2022, the University required all students, faculty, staff and visitors to be fully vaccinated against Covid-19 as defined in Policy 129. This policy was suspended effective May 1, 2022 but may be reinstated in the future depending on guidelines. #J-18808-Ljbffr