Donor Engagement Officer

Position Title: Donor Engagement Officer (Bilingual)Reports to: Manager, Donor EngagementDirect Reports: NoneSalary Range: $50,700 to $51,700 annually, and 3 weeks paid vacation & benefitsWork Location: TorontoWork Environment: In-person position; 5 days a week (Monday to Friday)Position DescriptionThe Donor Engagement Officer (Bilingual) plays a key role in connecting supporters to UNICEF’s mission through dynamic communication, high-quality service, and meaningful engagement.As a first point of contact for UNICEF Canada’s donors and supporters, this role responds to questions and inquiries by phone and email, helping build trust in the UNICEF brand by delivering responsive, high-quality supporter experiences, strengthening relationships, and inspiring long-term loyalty.In addition, the position provides front-desk reception support at UNICEF Canada’s Toronto office and administrative support to the UNICEF Canada team as needed.ResponsibilitiesCustomer Service (65%)Be the friendly first point of contact for supporters and donors through inbound and outbound calls, resolving most questions on the first callCommunicate UNICEF’s vision, mission &values in a clear, compelling way, both verbally & in writingWelcome visitors and provide front-desk reception support at the Toronto officeRespond to supporter questions and process in-person donations with care and efficiencySpot opportunities to introduce supporters to other UNICEF programs and ways to get involvedManage donor and supporter correspondence by email and mail with professionalism and empathySupport acquisition and retention efforts by confidently cross-promoting campaigns and initiativesBuild strong supporter relationships by keeping them informed about current appeals and promotionsRoute inquiries to the right UNICEF teams to ensure timely follow-upContribute to donor stewardship through thoughtful, timely follow-up and engagementData Entry & Processing (20%)Respond to donor and supporter requests related to tax receipts, donations, orders, address changes, and monthly gift updatesProcess donations accurately and on time, ensuring records are complete and reliableComplete general administrative tasks to support smooth day-to-day operationsIdentify, suggest, and help implement process improvements to strengthen donor service and administrationAdministrative Support (15%)Administrative support as requiredQualificationsAbility to deliver positive, solutions-focused customer service in a high-volume contact environmentDemonstrated experience using loyalty and retention techniques to build long-term relationshipsStrong working knowledge of MS Office (Word, Excel, PowerPoint, Outlook); experience with Raiser’s Edge is an assetClear, confident communicator with excellent verbal and written skills in both English and FrenchProven ability to manage multiple priorities while remaining calm, accurate, and responsiveStrong organizational and time-management skills, with close attention to detailAbility to draft clear, professional correspondence & accurately manage information across multiple systemsActive listener who seeks to understand supporter needs and respond with empathy and careProactive problem-solver who takes initiative and offers tailored solutions that strengthen donor relationshipsAn Employer of Choice: What We OfferExtended Health/Dental benefits, Healthcare Spending Account, and Wellness AccountLife, AD&D, & limited Long-Term disability insurance coverageAccess to an Employee and Family Assistance ProgramFixed hybrid work environment to balance connection and collaboration with the work-life integration needs of our teamMinimum 3 weeks of annual vacation (increases with time served) & 1 additional day per year of service (max 30)9 to 11 employee wellness days – an additional series of pre-set days off, given annually to further extend long weekendsDiscounted rate for a GoodLife gym membershipAccess to an Employee and Family Assistance ProgramInclusion & How to ApplyUNICEF Canada is an inclusive workplace and is committed to championing diversity, equity, inclusion and accessibility. Requests for accommodation can be made at any stage of the recruitment process. At UNICEF Canada, we believe strongly in personal connections and our hiring process is entirely human-driven. We do not use AI or automated systems to review applications or conduct interviews. Each candidate is evaluated by our experienced team to ensure a fair and thoughtful hiring experience.How to ApplyPlease submit your resume and cover letter as one document to careers@unicef.ca by Friday, January 23, 2026. Please include your salary expectations in your cover email and reference Donor Engagement Officer (Bilingual) in the subject heading.UNICEF Canada thanks all applicants for their interest in this opportunity, however, only those selected for an interview will be contacted. Consistent with our Child Safeguarding Policy, all successful candidates must receive clearance by a police background check (including a vulnerable sector screen).Note: This description retains the original content but removes extraneous job board UI text and non-essential sections to focus on the role, responsibilities, qualifications, and application details. #J-18808-Ljbffr