Bylaw Client Liaison, Property Services

Bylaw Client Liaison, Property Services - 10 Months, Full-Time External Contract Toronto, ON, CA 2 days ago Requisition ID: 1255 Requisition Number: 1255 Terms of Employment: 10 Months, Full-Time Contract Location: Pine Hills Cemetery Employment Address: 625 Birchmount Rd, Scarborough, ON M1K 1R1 Hours of Work: Tuesday to Saturday 8:30 am to 5:00 pm Vacancy: 1 Hiring Range: $26.31 to $28.13 About Mount Pleasant Group: Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect. Our Vision: A world where dignified, inclusive, innovative and trustworthy death‑related planning and care are accessible to everyone. Our Mission: MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs. At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve. We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion. About the Position: We are looking for a Bylaw Client Liaison to join our team at Pine Hills Cemetery. The successful candidate will be required to: Inspection and Compliance Monitoring Conduct regular inspections of cemetery properties to verify compliance with all applicable bylaws and regulations. Investigate reports of bylaw violations, gather evidence, and document findings in a clear and thorough manner. Prepare detailed reports on inspection activities, compliance status, and enforcement actions. Maintain up‑to‑date knowledge of relevant laws, regulations, and organizational policies and procedures. Client Engagement & Education Engage with clients (proactively and reactively), including plot owners and visitors, to explain bylaw requirements and address questions or concerns. Educate clients about operating bylaws. Represent the cemetery professionally in all interactions with clients, and the public. Respond to inquiries and complaints with empathy and professionalism, ensuring timely resolution. Enforcement & Documentation Issue notices of violation and document correspondence with interment right holders. Maintain accurate records of inspections, violations, and enforcement actions. Provide detailed notes in cemetery software. Collaboration & Professional Development Work collaboratively with Property Services Management and other departments to resolve compliance issues. Other Other sundry project, and tasks as assigned by Manager, Property Services. Qualifications: High school diploma or equivalent required, post‑secondary education in public administration, or a related field preferred. Experience in bylaw enforcement, compliance inspection, or a similar regulatory role is an asset. A valid Ontario "G" Driver’s License and a clean Driver’s Abstract. Ability to work independently and exercise sound judgment. Strong knowledge of cemetery operations, property management, and relevant bylaws. Strong organizational and record‑keeping abilities. Strong commitment to client care excellence, with a focus on continuous improvement and service innovation. Exceptional interpersonal and communication skills, with the ability to handle sensitive situations with compassion and discretion. Empathy and cultural sensitivity, ensuring all interactions are inclusive and respectful of diverse client backgrounds. Problem‑solving skills to address client concerns and find mutually beneficial solutions. Intermediate proficiency in Windows and MS Excel, Word, and Outlook. Proven ability to prioritize and manage multiple responsibilities in a dynamic and fast‑paced setting. Second language would be an asset. The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier‑free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at accomodations@mountpleasantgroup.com , quoting the job requisition ID # and the job title. Any information received related to an accommodation will be addressed confidentially. The deadline for internal applications is January 9, 2025 Employees must apply through the Internal Career Centre in ADP. #J-18808-Ljbffr